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The process couldn't complete the enrollments because an enrollment period wasn't found for the offe — Cloud Customer Connect
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The process couldn't complete the enrollments because an enrollment period wasn't found for the offe

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edited Feb 8, 2021 1:08PM in Benefits 2 comments

Summary

The process couldn't complete the enrollments because an enrollment period wasn't found for the offering. (BEN-990167)

Content

Hi ,

We are already Live with Benefits and Open Enrolment is completed.But when we are doing salary change upload.

Salary Change Life Event is triggered and it is end dating the already elected benefits and re-enroling the same elected benefits from next month.

We removed the salary change life event causing this at both Program and plan level.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Process Salary Change event.

2. Navigate to Benefits Administration -> Evaluation

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