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Invalid Emails on Secondary Contacts — Cloud Customer Connect
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Invalid Emails on Secondary Contacts

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edited Feb 10, 2021 9:25PM in Reporting & Analytics for B2C Service 2 comments

Summary

Incident will send with secondary contact having an invalid email

Content

Our system will NOT send and incident if the PRIMARY contact has an invalid address.  It WILL send an email if a SECONDARY contact has an invalid email.  Is there a workspace setting/rule where we can at least get a warning that we are sending email to several people and at least one of them has an invalid email.

Our agents do not know this is happening and we are getting queries from customers as to why we are not responding to them

Version

20A

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