Invalid Emails on Secondary Contacts
SummaryIncident will send with secondary contact having an invalid email
Our system will NOT send and incident if the PRIMARY contact has an invalid address. It WILL send an email if a SECONDARY contact has an invalid email. Is there a workspace setting/rule where we can at least get a warning that we are sending email to several people and at least one of them has an invalid email.
Our agents do not know this is happening and we are getting queries from customers as to why we are not responding to them