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Document Approval Deployment Job Status got stuck

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edited Feb 16, 2021 11:05AM in Purchasing 3 comments

Summary

Document Approval Scheduler Job got stuck in "Running" status and hence not able to operate approvals from front end as well as from BPM

Content

Hi all,

PFA attachments for details.

Approval Rules Deployment Job Status is showing "Running" from Manage Purchasing Document Approvals. When we click on the status hyperlink it shows various info including number of minutes since job was submitted along with Process Number. So we tried searching the job through process number so that it can be canceled but unfortunately, the query results in no data.

Also, when we tried saving the rules, it gave the below error:

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