What's new in Customer Journeys?

Connect and learn more!
Survey grouping reporting — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Survey grouping reporting

Received Response
edited Feb 16, 2021 10:22PM in Reporting & Analytics for B2C Service 2 comments


How to report out on field question.name as this does not have an ID


I had a simple report we linked to an Agent dashboard showing VOC Scores by question. We had 2 questions (questions.question_id) I could seperate  the questions and results. We have now added different languages for each question, so I now have 20 (questions.question_id). 10 questions as associated to Easy to Resolve (questions.name) and 10 questions are associated to Satisfied with Service (question.name)  It is filed I am totally lost. There is no question.name.id filed to use, I can only find formulas like 

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!