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Survey grouping reporting — Cloud Customer Connect
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Survey grouping reporting

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edited Feb 16, 2021 10:22PM in Reporting & Analytics for B2C Service 2 comments

Summary

How to report out on field question.name as this does not have an ID

Content

I had a simple report we linked to an Agent dashboard showing VOC Scores by question. We had 2 questions (questions.question_id) I could seperate  the questions and results. We have now added different languages for each question, so I now have 20 (questions.question_id). 10 questions as associated to Easy to Resolve (questions.name) and 10 questions are associated to Satisfied with Service (question.name)  It is filed I am totally lost. There is no question.name.id filed to use, I can only find formulas like 

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