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Restricting knowledge Article on DCS portal based on the Knowledge user group — Cloud Customer Connect
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Restricting knowledge Article on DCS portal based on the Knowledge user group

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edited Feb 18, 2021 6:27PM in Fusion Service 4 comments

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As per seeded functionality of DCS, Self-Service Users can access all knowledge articles that belongs to knowledge user group 'Everyone' with the help of Anonymous user.

We have a requirement to restrict DCS self service user to view knowledge articles which are created for their region/country (FYI - Single BU and single locale and 3 countries). So what we did:

1. created knowledge user group for each country - 3 only

2. created DCS self-service user role (clone of seeded self-service user role) for each country

3. created data security policy to add the knowledge user group

4. created knowledge articles and tagged to different knowledge user group

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