The 21A release of Oracle CX Sales is GA and is the first of four releases planned for calendar year 2021. Highlights from this release include:
Smart Lists: Smart Lists are now automatically turned on for every user - no set-up or configuration required. The best search is the one you don't have to do. Wouldn't it be so much easier if CX Sales would just automatically surface the records that are most important for sales reps, so they don't have to go looking for them? Well, that's what Smart Lists do. Smart Lists are intelligent lists generated by CX Sales on behalf of sales reps, using information about their patterns of behavior within the application. They are presented as seeded saved searches in Workspace.