Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Get Time difference from same report column — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Get Time difference from same report column

Received Response
edited Feb 22, 2021 6:51PM in Reporting & Analytics for B2C Service 5 comments


Get time difference for same incident ID but in same column



I have incident ID and Adjusted time column in same report. Same incident ID has two time records. One is start time and another record is for end time. I need to get the total time agent spent on this incident. Here is an example 

Incident ID        Adjusted Time      Difference

100                   07 : 00 AM            

100                   07:30 AM            30 Minutes


How to get date time difference from same column. I tried using date_diff() & date_group()  but did not get require result.

Does anyone has an idea how to get this difference


Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!