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Workspace Rule for Pop up Warning if you are attempting to send email to invalid email address

Received Response
edited Mar 8, 2021 10:50PM in Reporting & Analytics for B2C Service 3 comments


We need to provide additional stopping points or warnings to our agents


We need create several warning when we have a contact with an invalid email address

  • when incident is open or created
  • when the Agent clicks on Send or Send & Close

I thought I had this but the results are very inconsistent, so our rules need to be modified.

I can use some examples of what have been done for others.

We tried:

Apply rule when EDITOR Loads or Contact Changes

BUT only if Primary Email invalid equals yes

THEN display a message box


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