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Solved Incidents(with out giving response) Report

edited Mar 18, 2021 9:14AM in Reporting & Analytics for B2C Service 8 comments

Content

Hi All,

Is it possible to create solved incidents report in OSVC which has list to solved incidents that has been set to solved status with out giving response by the agents. If it is possible, please let me know how to do this.

Please help me in this regard.

Thanks & Regards,

Bindu

Version

20C
Tagged:

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