Reports
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Hi All,
Can we implement the below reports in Service Cloud?
- Report to see how many incidents have been closed and then re-opened?
- Report to see how many times an incident has been opened and closed
- Report to see how fast incidents are closed – e.g. how many incidents are closed the first time it is closed.
Please let me know how to create these reports?
Thanks & Regards,
Bindu
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