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Benefits Billing Payment Posted in Error — Cloud Customer Connect
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Benefits Billing Payment Posted in Error

Received Response
edited Apr 20, 2021 2:25AM in Benefits 7 comments


How do you delete a payment posted to an employee in error?


I am in the process of setting up the benefits billing functionality for my client.  In putting together proof of concept and testing the functionality (posting payments on the front end manually as well as using spreadsheet loader in Eval/Reporting), I entered an incorrect payment of $44,318.00.  I tried to delete this payment but am unable to find how to do it.

If you've used benefits billing, can you share how to delete a payment posted or loaded in error?

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