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See what status type an incident had at a particular time?

edited Apr 21, 2021 4:02PM in Reporting & Analytics for B2C Service 3 comments

Content

Hi,

Currently using this formula but it's using the status and not status type (Solved, Unresolved, Waiting etc)

last(if(transactions.trans_type='Created', 'New', if(transactions.trans_type='Status Changed' & transactions.id1=102,'Pending',if(transactions.trans_type='Status Changed' & transactions.id1=8,'Updated',if(transactions.trans_type='Status Changed' & transactions.id1=3,'Pending Information',if(transactions.trans_type='Status Changed' & transactions.id1=2,'Resolved at Tier 1',if(transactions.trans_type='Status Changed' & transactions.id1=103,'Resolved at Tier 2','-')))))), transactions.created)

Any idea how I could see what status type an incident had at a particular time?

Code Snippet

last(if(transactions.trans_type='Created', 'New', if(transactions.trans_type='Status Changed' & transactions.id1=102,'Pending',if(transactions.trans_type='Status Changed' & transactions.id1=8,'Updated',if(transactions.trans_type='Status Changed' & transactions.id1=3,'Pending Information',if(transactions.trans_type='Status Changed' & transactions.id1=2,'Resolved at Tier 1',if(transactions.trans_type='Status Changed' & transactions.id1=103,'Resolved at Tier 2','-')))))), transactions.created)
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