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SOLVED Report with incidents with/without disposition

Received Response
edited May 20, 2021 5:29AM in Reporting & Analytics for B2C Service 4 comments


Hi everyone, 

I'm quite new to making reports so this may be a stupid question. I will ask anyway.. 

We have just taken disposition into use in our system.

In one of the monthly incident reports I would like to have both incidents with disposition but also the older ones without disposition defined.

I have not figured out how to do that. 

We are using three disposition levels and I need to have these in different columns.
As soon as I add the dispositions.disp_lv1_id it will only list the incidents that has the disposition defined.

What am I doing wrong?

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