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21B FYI holds: Comments are not supported

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edited May 21, 2021 6:45PM in Payables, Payments & Cash Management 1 comment

Summary

The notification of an FYI Manual Invoice hold looks completely different in 21B. The BPM Worklist item looks just like the Email . You are not able to create Comments or add attachments.

Content

We are wondering if anyone has any recommendations on how to work around the limitation created by Patch 21B where you cannot create any comments on the invoice hold notification to communicate back to Accounts Payable. In our testing, we find that the comments capability went away. Is there a configuration that we may have missed? The BPM Worklist item looks just like the Email notification . You are not able to create Comments or add attachments.   See attached examples of how the notifications changed completely.     How does the buyer/requester send a comment back to AP without this?  Thank you

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