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Problem running the Participation Evaluation Process. Error ORA-0000:Normal, successful Completion

Received Response
edited May 25, 2021 1:08PM in Benefits 9 comments


In the Employee Self Service, encountered ORA-0000: normal, successful completion error when Continue button is clicked.


Hi All,

Does anyone encounter this error : ORA-0000: normal, successful completion when evaluating an event?  We are getting this error in the Employee Self-service when the participant click on the CONTINUE button to Make Changes to an enrollment. “ There was a problem running the participation evaluation process.  This process has failed with the error ORA-0000:normal, successful completion.  If you’re the benefits administrator, review the log files to find out more details”.  Please tell me how do I get to the log files to review the details and if there is anywhere I should be checking for this error.  

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