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Change Benefit election option is not coming in self service for eligible employee — Cloud Customer Connect
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Change Benefit election option is not coming in self service for eligible employee

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edited Jun 9, 2021 7:03AM in Benefits 4 comments

Summary

Change Benefit election option is not coming in self service for eligible employee

Content

Hi,

When navigate to Me->Benefits I can see the following screen that shows Start Enrollment instead of change Benefit Elections.

When checked from admin side I can see this employee is eligible for unrestricted benefits. 

Any idea why Start Enrollment screen is appearing as the landing page when clicked on Me->benefits? We expect to see change benefit Elections Option so that employee can do enrollment

Regards,

Anupama

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