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AR Refunds - Help and Guidance

Received Response
edited Jun 17, 2021 2:16PM in Receivables & Collections 1 comment


AR Refunds - How can these be easily processed in AR/AP?



We are about to start issuing refunds from AR, sending the invoice through to AP to be paid in AP.

All our payments in AP are 'electronic', we do not use check/cheque.

We are looking for some guidabce on some issues:

1) If we add bank details to the AR customer account, or customer site these details do not appear to be passed to AP Refund Invoice (Intsallment bank account details are blank)?

As a result the payment/refund can not be made in AP?

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