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Enter benefits self service twice in a day, creates a new unrestricted event and blackout the previo

Received Response
edited Jun 18, 2021 6:22PM in Benefits 7 comments


Sometimes when we enter self service a second time in the same day, we have the previous enrollment and sometimes it creates a new unrestricted event, backing out the previous enrollment selections.


This is an erratic behavior and we could not find any configuration that supports this both ways.

Anyone has an idea why this happens? 

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