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Percent of Waiting Incidents Auto Closed vs Closed by Agent

edited Jun 24, 2021 1:48PM in Reporting & Analytics for B2C Service 1 comment

Summary

Percent of Waiting Incidents Auto Closed vs Closed by Agent

Content

I have a requirement to show the percentage of waiting incidents auto closed by system based upon CI_HOURS versus incident closed by agents.  I know this will be the transactions table and able to get information in 2 separate reports but would like it in one report and also showing the percentage of each closed. 

Thanks

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