Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Invoice Approval Task is Removed from NewsFeed Things to Finish prior to User Taking Action. User Re — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Invoice Approval Task is Removed from NewsFeed Things to Finish prior to User Taking Action. User Re

Received Response
7
Views
1
Comments
edited Jun 28, 2021 9:41PM in Payables, Payments & Cash Management 1 comment

Summary

Has anyone had an issue where an invoice approval was in Things to Finish but after a few days it is not longer viewable there but can still be found in the Worklist.

Content

We are are Newsfeed and users use the "Things to Finish" area to view "Tasks Assigned to Me".

We have a few cases where an invoice is submitted for approval and appears in the users "Things to Finish" area. The user does not take any action on this approval task. After a few days (I'm testing to see if there is an exact timeframe here), the user logs back into the system and they are ready to take action on the invoice approval task. However, the task is no longer in the "Things to Finish" area or "Assigned to Me". At this point the user has not take any action. The user is then required to go to

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!