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How to report on effective visibility of knowledge articles?

Received Response
edited Jun 30, 2021 1:02PM in Reporting & Analytics for B2C Service 6 comments



I'm looking for a report or information to create a report that will show all our knowledge articles and their effective visibility for our customers.  I would like a simple list of articles that show Yes it is visible to customers or No it is not.  Since there are four attributes that govern visibility (in addition to SLA effects), it is hard to tell if an article is visible or not since I haven't found a report that takes into account all the settings that can affect visibility of a knowledge article.

Is there any way to do this?

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