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Time in a certain disposition

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edited Jun 30, 2021 5:22PM in Reporting & Analytics for B2C Service 1 comment

Summary

Need a report that will show how long an incident has been in a certain disposition.

Content

Hi, would anyone have any idea how we can show how long an incident has been in a certain disposition? For example, I need to know how long a case has had the Definition = Defect

Or, can we show what incidents were assigned a certain disposition for a period? For example, I need to know what are the cases that have been updated with "Defect" disposition for the last week.

Thanks!
 

Version

20C

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