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Search filter incidents.search_thread

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edited Jul 5, 2021 2:27AM in Reporting & Analytics for B2C Service 2 comments

Summary

How to use search filter incidents.search_thread

Content

Hi, has anyone ever been able to get the search filter incidents.search_thread to function?

Our users want to search their incident reports by keywords, in the same way they would in Outlook to look for a past email. 

I'm following the instructions at https://cx.rightnow.com/app/answers/detail/a_id/2252/  to add incidents.search_thread to a report but it's not functioning as I would expect. 

It’s a simple report which displays unresolved incidents and it runs fine to return 600 results. 

But as soon as I try and search something in the incidents.search_thread the report is extremely slow (minutes without doing anything), it mostly won't return results and sets itself to deferred execution and/or crashes.

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