Created By Account - No Value

Summary

Incident Created by account is Null - Unknown - No Value

Content

Hi,

We ran into one scenario where incident is created by someone but unable to see who created this incident in Audit Log. Here is the audit log 

 

When                                            Who                  What                 Description                                Client IP Address

06/23/2021 11:03 AM EDT           Unknown           Created            From Custom Process               127.0.0.1

 

Does anyone has any idea ? Did you face similar issue before

 

I appreciate your help

 

Thanks!!

Baljeet

Version

Oracle Service Cloud 20 D