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Unable to Evalute New benefits eligible

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edited Jul 26, 2021 2:30PM in Benefits 8 comments

Content

Hi Expert

Employee **** - was a recent transfer from Example company “A” to “B” and should have an option to enroll in new benefits due to his Legal Entity Transfer event.

When the Legal Entity transfer event was evaluated, it did not open an enrollment period. When I tried to "Reopen" the event, I got an error message (see attachment).

So I tried to create a Newly Benefits Eligible event for the next day, and when I tried to evaluate that, I got another error (see attachment).

We need User to enroll in new benefits so his benefits plans transfer from A to B.

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