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Corporate Card Issuer Payment Request Process fails with Rejection Reason Amount Exceeds Precision — Cloud Customer Connect
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Corporate Card Issuer Payment Request Process fails with Rejection Reason Amount Exceeds Precision

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edited Jul 28, 2021 3:34PM in Expenses 1 comment

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We have Company Pay cards and the Corporate Card Issuer Payment Request process is failing for some transactions.

The cards are billed in GBP (our functional currency) but it appears that there are transactions (typically from overseas) where the amount on the Card file has 3 or 4 decimal places.  These transactions are causing the error and results in all transactions for the card being removed from the Card Issuer payment request.

I would expect the Corporate Card Issuer Payment Request process to handle it - the UI rounds the transactions up to 2dp and the card owner can select them onto an Expense Report and process them. 

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