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Filter issue - affecting all Agents Dashboard "My Inbox"

Received Response
edited Aug 10, 2021 3:18PM in Reporting & Analytics for B2C Service 2 comments


Agents use search in the My Inbox and it saves for all users


User A runs a report, My Inbox, with a filter: Search_thread and inters in the customer PO.  This entry somehow ends up being populated in other employees report filters. User B runs the same report, My Inbox and gets ZERO results and has to remove the PO  that User A put into the report.

In the attached picture, you can see PO7100008299 in the search thread. I did not add this. I found this when I got back strange results from my inbox search

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