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Option to reset search filters in contact search report

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edited Aug 26, 2021 7:16AM in Reporting & Analytics for B2C Service 2 comments

Summary

How can we enable agents to reset the search fields to serve the next customer?

Content

Hi there,

We have an issue with search reports when agents use them; when they finished an incident for which they used search fields in a search report, then they want to have an option to clear all search fields to perform their next search for another customer.

However, we have not found such an option.

Is it possible to make this functionality? Or have you found another workaround?

Thanks,

Hans

 

 

 

Version

21A

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