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People Manager in Eligibility Profile is not working as expected — Cloud Customer Connect
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People Manager in Eligibility Profile is not working as expected

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Summary:

People Manager in Eligibility Profile is not working as expected

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Created an eligibility profile with People Manager as 'No' to fetch employees without direct reports. It works fine for employees who never had any reports.

But for those who had reports earlier and not now, the field 'People Manager' is set as 'Yes' only in back end tables. It is not getting updated when the reports are removed.

Please advise on how to have that updated. Tried 'Refresh manager Hierarchy', didn't work.

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