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"Records" is greyed out on the report, cannot edit even if I have permission

in Reporting & Analytics for B2C Service 4 comments

Summary:

"Records" option on report design

Content (required):

Hi friends, I have an old report that I need to edit. I want to edit the records that can be opened from this report but the "Records" option on the report design is greyed out. Is there any specific reason to it? I have an administrator permission but I still can't edit this part. Any thoughts/suggestions/solution?

Version (include the version you are using, if applicable):

Oracle Service Cloud 20D

Code Snippet (add any code snippets that support your topic, if applicable):


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