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Which table should I use to calculate agent login time?

Received Response
edited Oct 19, 2021 1:10PM in Reporting & Analytics for B2C Service 5 comments


Do I need to develop a report that calculates the login / logout time and which table is the most correct to use?

accountsessionhistory or user_trans.type = 1?

And is it possible to combine with time calculations of incidents?

Thank you guys!

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