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Help reporting on a button click — Cloud Customer Connect
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Help reporting on a button click

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Summary: Need help reporting on a button click


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I'm attaching my simple report definition (zipped xml) for when an agent clicks a button in their workspace to signal they've requested a translator for the person on the phone. I just want to know how many clicks happen per day, based on the date range. I'm wondering if the way I have it set up is correct. The numbers seem a little high to me, which is why I'm hoping a second set of eyes will help. Thank you in advance!


Version (include the version you are using, if applicable): 21C

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