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Next Gen Help Desk : Issues with Agent Responding to SR. — Cloud Customer Connect
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Next Gen Help Desk : Issues with Agent Responding to SR.

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Summary:

we are running into issues with agent responding to an SR. The content type is selected, but the error message is informing us that there is no channel type selected. When you attempt to switch the channel, nothing populates in the LOV

Content (required):

Please see attached photo. The Agent is receiving an error when responding to the SR even though the SR is assigned to them, the channels are enabled, and a channel is selected. The users are also unable to use any of the actions 'Compose Email' 'Compose Internal Note' etc. They can select them but nothing pops up. This was all working previously and now is not. Has anyone experienced this before?

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