Help Desk
Discussion List
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Unable to add indirect manager (You must enter a valid value for the Type field. (PER-1530231)Summary: We have added a new common lookup in PER_SUPERVISOR_TYPE which is an indirect manager. However, upon selecting the new value in the add non-worker transaction, … -
Hide Date of Birth in POC picker in HR Help DeskSummary: Trying to hide the Date of Birth data visible to Line Managers when they are creating SR on behalf of their Direct Reports. Content (required): When a Line Mana… -
HR Help Desk: Unable to check Action Plan step completionSummary: Hello, We are currently testing HR Help Desk (next gen) and are running into issues with completing Action Plan steps. On the page, there is a checkbox for the …
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HR Help Desk: Inactive Assignment Records are available for selection under Primary Point of ContactSummary: Hello, We are currently testing HR Help Desk (next gen) for a customer and have noticed that when updating the Primary Point of Contact of a Help Desk Request, …
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Job Details in the RUI is missing the Delete Record in the Action listSummary: The screen shot is the classic page where it includes the Delete functionality outline on the right side , however, its not included in the Responsive UI , How … -
22C Redwood HRHD SR Summary SectionHi, we've just had 22C move into one of our dev environments. I've noticed that the Summary section of HR Helpdesk Requests is now missing, but only from an Admin perspe…
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HR Help desk access to the category 'Career, Development & Learning'Summary: Hi, Can someone please advise on how to given access to HR help desk category 'Career, Development & Learning' to the User. Thanks, Sakthi Content (required): V…
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how HR Service Requests are assigned automatically to agents in HCMSummary: Hi Team, Can you please let me know how HR Service Requests are assigned automatically to agents in HCM Thanks Content (required): Version (include the version …
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How to change Primary Contact name to display Preferred First Name and Last NameSummary: Hello, I am wondering how to change the primary contact first name in the HR Help Desk Request Ticket Detail section to the users Preferred Name. Currently it i…
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HRHD interactions by Applicants, Pending workers & Contingent workers [ i.e. Other than Employees]Summary: HR Help Desk interactions by Applicants, Pending workers and Contingent workers [i.e. Other than Employees] Content (required): Can anyone share the workarounds… -
HR Help Desk - Contacts tab in SR Details pageSummary: Oracle HR Help Desk - SR details page has the option to add the manager and other employees as Contacts to the Service Request. What is the use/significance of …
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While responding to the Helpdesk Service Request it is showing Error.Summary: While responding to the Helpdesk Service Request it is showing Error. Kindly advice Thanks Content (required): Version (include the version you are using, if ap…
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Emails routed to a Queue automatically depending on the email subject ?Summary: SR Created via Email in HRHD Content (required): Hi, How is the SR created automatically via email based on what 'Subject' or another thing, then is it possible…
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Setup Notifcation in Nextgen HR HelpDeskSummary: In Nextgen HR HelpDesk, when a new request is raised and assigned to an agent, I want to send a Bell Notification to the Primary Contact of the HR Request. To a…
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Activities sub tab usage in HR help deskSummary: Hi Everyone, Can anyone help me how exactly the create appointment and log a call in activities sub tab work, whether they are used for interaction with the emp…
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How can the employee opening a SR know that the agent has scheduled an appointment or call?Summary: Content (required): Hello experts, the agent the service request is assigned to can schedule appointments and calls on a specific ticket. How the employee openi… -
Unable to see the employees name in the Help Desk Service Request Assigned to list.Summary: Hi All, Unable to see the employees name in the Help Desk Service Request Assigned to list. Please find the screenshot below. Kindly advice on this issue. Thank…
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AZA: Include Past Conversation or Messages in the EmailSummary: Hi Team, How to include past conversations in the email template for HR helpdesk notifications. Example: If an agent updates the SR with the some comments/messa… -
22C Oracle Case Management vs HR Help DeskSummary: In the Oracle B2B Service Centre Cloud' 22C release notes, Oracle Case Management is announced. Is it different from HR Help Desk, or is it the new HR Help Desk… -
Need to convert 24 hr time format to 12 hr time formatSummary: Need to convert 24 hr time format to 12 hr time format Content (required): Hi I trying to fetch a column from Assignment page where in the UI it shows 12 hr for…
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What is the dat file to load contingent worker using hdl via source system keys combinationSummary: I need to hire contingent workers via HDL using source system keys combinations. Content (required): Hi Team, I need to hire the contingent worker via hdl using…
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Transaction Console Seeded ReportContent hi, do we have seeded reports from Oracle, that shows the different transactions that are in the different Transaction Console statuses: Auto Recovery Completed …
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Assigned to field is blank for the user on service request edit page for HR HELP DESKSummary: The user is contingent worker with limited access. Content (required): Not sure which exact privilege gives access to list of value for person search field on "… -
List of values not visible in Local and Global transfer in quick action?Summary: List of values not visible in Local and Global transfer in quick action Content (required): List of values not visible in Local and Global transfer in quick act… -
How to populate LOV of one field based on an input value in another field in HCM Spreadsheet LoaderSummary: How to populate LOV of one field based on an input value in another field in HCM Spreadsheet Loader Content (required): In the Worker spreadsheet loader while c…
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Redwood HR Help DeskHello, I've been looking into getting the new Redwood HR Helpdesk enabled in HCM. I can see that the old Service offering is there by default, but the new "Help Desk" of…
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Where can I amend the name format of Resource Name within classic HR Help Desk?Summary: The name format of our resources in Help Desk is different to that within Person Names Content (required): We have amended the name formats in Core HR to be 'Kn… -
HR HelpDesk Error Response during RestAction - Create a New Help Desk RequestSummary: HR HelpDesk Error Response during RestAction - Create a New Help Desk Request. We have issue only for the following employee, who is also a line manager. Both t… -
Loading global transfer workers through HDL.Summary: Hi All, I am trying to load Worker.dat file and the following is the error occured: An error occurred. To review details of the error run the HCM Data Loader Er…
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HR Help Desk: Change Omnichannel LogicSummary: Hi Experts, Omnichannel routes SRs based on presence, availability, and capacity of each agent. Is it possible to route SRs based on some custom logic - for exa…