Help Desk
Discussion List
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Redwood: How to customize Need help? Contact Us section to show representative based on their AORSummary: How to display relevant "Need Help? Contact Us" information based on the module the user is currently accessing. Specifically, we want to know if it's possible … -
Not seeing Omnichannel routing options for Automatic queues in HR HelpdeskSummary: Hi All, We are using Redwood Helpdesk and enabled omnichannel routing. We've created assignment rules and queues to assign HRHD requests to queues and it's work…
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help desk status serviSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Redwoods for Sales Order: Sales Order (New), I can't search for an order that beyond 7 days? sSummary: Order Management Sales Order (New) Search tab is not available Content (please ensure you mask any confidential information): Version (include the version you a…
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How to configure Product Usage Groups in Redwood HR Help Desk?Summary: How to configure Product Usage Groups in Redwood HR Help Desk? Do we have any guide or configuration document to refer? Content (please ensure you mask any conf…
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Unable to add indirect manager (You must enter a valid value for the Type field. (PER-1530231)Summary: We have added a new common lookup in PER_SUPERVISOR_TYPE which is an indirect manager. However, upon selecting the new value in the add non-worker transaction, … -
HR Helpdesk Groovy Script: User and Agent Email NotificationsHello, I need a Groovy script to automate email notifications for HR Helpdesk. When a user updates an SR, notify the assigned agent. When an agent updates an SR, notify …
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redwood help desk task menu is not loadingSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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HR Help Desk - Restrict Category selectionSummary: How can we restrict a user to select Top Category in case the Child categories exist for them, while raising a Service Request in the HR Help Desk? For Example-…
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How to restrict the visibility of categories in HR Helpdesk?Summary: Is there a way to restrict categories on the basis of countries/ department/ grade etc so that the people who don't belong to that specific country/ department/…
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On Redwood HRHD we are seeing Classic Knowledge Management PagesSummary: Hello, When we go to the Knowledge Tab, we see the Classic Knowledges pages, though we have Redwood HRHD enabled Can anyone please guide what could be missing C…
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Primary Point of Contact Actions within Help DeskSummary: Hi, We have been asked within our organisation whether it is possible to display Payroll actions within the Primary Point of Contact in Help Desk to enable quic…Dave Saxon - Systems Analyst 11 views 0 comments 0 points Started by Dave Saxon - Systems Analyst Help Desk
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Change in Grade step not updating salarySummary: We are using Grade Step Ladder and each step has a rate associated with it. But when the assignment is updated with the Grade Step, it is not updating the salar…VivekHCM 135 views 3 comments 0 points Most recent by Maria Cristina L. San Jose Human Capital Management
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Dynamic links in HR helpdesk resolution emailSummary: We have a requirement to send the HR Help Desk survey automatically to the primary point of contact when the request status is changed to resolved. I have enabl…
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GDPR Requirement - Removing Emergency Contact Person RecordSummary How do you delete an Person record for a spouse / partner / next of kin?Content Afternoon all, As part of our GDPR compliance, we are looking at deleting the per…User_2025-01-28-05-39-23-766 147 views 10 comments 4 points Most recent by Imogen B Human Capital Management -
Can Case assignment be done automatically (similar to how Help Desk Service assignment is done)?Summary: Hello Team, Will it be possible to route cases to a particular queue to a specific resource/case worker based on assignment rules? I have been creating cases bu…
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HR Helpdesk tickets not being auto-assigned to agents and queuesSummary: We are using classic HR Helpdesk. From past few weeks, our Helpdesk tickets are not being auto assigned to agents even though the agents are available and have …
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HRHD - Change in Communication ChannelSummary: We have a process that a user sends an email to our HRmailbox in outlook, and it relays to Oracle HCM and creates a HRHD ticket and responds with an email to th…
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e-mail channels: separate e-mail address needed for Support and CollaborationSummary: We are configuring Next Gen HR Helpdesk (in Redwood), whilst configuring the inbound e-mail channels as per documentation: The account name of the channel serve… -
Sort category list for help deskHello all, In the "Category" field of the help desk system, is it possible to define a custom order for the categories, or can they only be sorted alphabetically?
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Integration of Disciplinary Action Placeholder with Payroll for Employee SuspensionsHi Team, We have implemented a configuration as per our customer's requirement to capture and update employee disciplinary information and business decisions. This setup…Charuka Wijethunge 1 view 0 comments 0 points Started by Charuka Wijethunge Human Capital Management
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How to disable notification for checklist?Summary: Hello, Our client is receiving a notification which she wants to disable. Below shows an example of the FYI Task. When we checked one checklist, we saw the task…
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Uploading a custom icon for the springboardContent Hi - I am wondering if it's possible to use a custom icon image on the springboard vs. select from those delivered on the page entry screen. If so, how to I uplo…Julia SRI International 279 views 10 comments 1 point Most recent by AdityaSaini Human Capital Management
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HCM Talk Radio: Localization Best Practices in HCM CloudSummary HCM Talk Radio: Localization Best Practices in HCM CloudContent Are you interested to learn more about localizations and translations in Oracle’s HCM Cloud Servi…Frank Cowell-Oracle 52 views 2 comments 0 points Most recent by Frank Cowell-Oracle Human Capital Management -
Do we have an option to save the SR as a draft before submittingSummary: Currently, the SR gets submitted on clicking on save. Do we have Save for later/Save as draft option? Content (please ensure you mask any confidential informati…Mriga Bharti 1 view 1 comment 0 points Most recent by HD - Oracle Fusion ERP-Oracle Human Capital Management
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Oracle Fusion Applications-Expiring external Identity Provider Signing CertificateSummary: Hello, We're getting FYI Concerning 'Oracle Fusion Applications-Expiring external Identity Provider Signing Certificate'. Can someone advice on what does this i…VDoolhur 464 views 13 comments 0 points Most recent by Kishore Padala-Support-Oracle Applications Security
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How to insert link in email notification?The following requirement has been requested: When a service request ticket is being created on the HR Help Desk Request Page and submitted, an email should be triggered…
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Position Synchronization : How is worksSummary Position Synchronization : How is worksContent Hello Experts, Request your thoughts / insights. We are implementing position synchronization for a Higher Educati…