Help Desk
Discussion List
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Unable to add indirect manager (You must enter a valid value for the Type field. (PER-1530231)Summary: We have added a new common lookup in PER_SUPERVISOR_TYPE which is an indirect manager. However, upon selecting the new value in the add non-worker transaction, … -
Can Case assignment be done automatically (similar to how Help Desk Service assignment is done)?Summary: Hello Team, Will it be possible to route cases to a particular queue to a specific resource/case worker based on assignment rules? I have been creating cases bu… -
HR Helpdesk tickets not being auto-assigned to agents and queuesSummary: We are using classic HR Helpdesk. From past few weeks, our Helpdesk tickets are not being auto assigned to agents even though the agents are available and have …
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HRHD - Change in Communication ChannelSummary: We have a process that a user sends an email to our HRmailbox in outlook, and it relays to Oracle HCM and creates a HRHD ticket and responds with an email to th…
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e-mail channels: separate e-mail address needed for Support and CollaborationSummary: We are configuring Next Gen HR Helpdesk (in Redwood), whilst configuring the inbound e-mail channels as per documentation: The account name of the channel serve… -
Dynamic links in HR helpdesk resolution emailSummary: We have a requirement to send the HR Help Desk survey automatically to the primary point of contact when the request status is changed to resolved. I have enabl…
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Sort category list for help deskHello all, In the "Category" field of the help desk system, is it possible to define a custom order for the categories, or can they only be sorted alphabetically?
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Integration of Disciplinary Action Placeholder with Payroll for Employee SuspensionsHi Team, We have implemented a configuration as per our customer's requirement to capture and update employee disciplinary information and business decisions. This setup…Charuka Wijethunge 1 view 0 comments 0 points Started by Charuka Wijethunge Human Capital Management
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How to disable notification for checklist?Summary: Hello, Our client is receiving a notification which she wants to disable. Below shows an example of the FYI Task. When we checked one checklist, we saw the task…
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Uploading a custom icon for the springboardContent Hi - I am wondering if it's possible to use a custom icon image on the springboard vs. select from those delivered on the page entry screen. If so, how to I uplo…Julia SRI International 286 views 10 comments 1 point Most recent by AdityaSaini Human Capital Management
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HCM Talk Radio: Localization Best Practices in HCM CloudSummary HCM Talk Radio: Localization Best Practices in HCM CloudContent Are you interested to learn more about localizations and translations in Oracle’s HCM Cloud Servi…Frank Cowell-Oracle 52 views 2 comments 0 points Most recent by Frank Cowell-Oracle Human Capital Management -
Do we have an option to save the SR as a draft before submittingSummary: Currently, the SR gets submitted on clicking on save. Do we have Save for later/Save as draft option? Content (please ensure you mask any confidential informati…Mriga Bharti 2 views 1 comment 0 points Most recent by HD - Oracle Fusion -Oracle Human Capital Management
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Oracle Fusion Applications-Expiring external Identity Provider Signing CertificateSummary: Hello, We're getting FYI Concerning 'Oracle Fusion Applications-Expiring external Identity Provider Signing Certificate'. Can someone advice on what does this i…VDoolhur 442 views 13 comments 0 points Most recent by Kishore Padala-Support-Oracle Applications Security
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How to insert link in email notification?The following requirement has been requested: When a service request ticket is being created on the HR Help Desk Request Page and submitted, an email should be triggered…
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Position Synchronization : How is worksSummary Position Synchronization : How is worksContent Hello Experts, Request your thoughts / insights. We are implementing position synchronization for a Higher Educati… -
How to find employment query option on responsive UISummary: We are unable to find employment query option in responsive UI under my client groups Where can it be located ? We need it for seeing if the grade on the assign… -
Schedule frequency for "ESS job to create index definition and perform initial ingest to OSCS"Summary: Would there be any negative impact on system performance if we schedule ESS job "ESS job to create index definition and perform initial ingest to OSCS" with par…User_2025-03-07-00-34-24-013 222 views 4 comments 1 point Most recent by Gangapalli Raghavendrareddy HCM REST APIs
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HR HelpDesk Error Response during RestAction - Create a New Help Desk RequestSummary: HR HelpDesk Error Response during RestAction - Create a New Help Desk Request. We have issue only for the following employee, who is also a line manager. Both t… -
How to Export the Organization Chart?Content Hi, We are reviewing valid solutions to build the organizational chart of the company, by position, department or employees. We know that the HCM Fusion interact…Mirtha Antequera Borges 409 views 5 comments 0 points Most recent by Nikhil Dugad Human Capital Management -
Is it possible to dynamically display a link on the New Help Desk Request page?Summary: Ability to add a URL link or attachment to a new help desk request ticket that displays only when specific help desk request category is selected Content (requi… -
is there a way to limit the text limit on the standard fields on service request summary pageSummary: We are currently on 25A and using the classic HR help desk module. We have a standard field called " how can i help you" where employees can briefly tell what i… -
can we grey out the service request summary after the SR has been loggedSummary: Currently our SR description area is updatable even after the SR has been logged. This gives an opportunity to employees to change the content at any point when…
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Need to create a deep link to Create Service Request pageSummary: Need to create a deep link to the Create Service Request page but it is not available thru the Deep Link configuration page. Content (required): Need to create …
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Can inactive employees/employees exiting the company have access to HR Help desk?Summary: Hello Team, We were wondering if employees who are inactive or who are exiting the organization would be able to access HR Help Desk? Kindly let us know. Regard…Rajaraman Subramanian 11 views 2 comments 0 points Most recent by Rajaraman Subramanian Human Capital Management
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How to assign cases to case workers using service assignment rules?Summary: Hello Team, When we create a sr via hr help desk, we can make sure it is routed to a specific agent via service assignment rules and queues. How can we do the s…Rajaraman Subramanian 1 view 2 comments 0 points Most recent by Rajaraman Subramanian Human Capital Management
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Is there a way to change the character limit for the Problem Description field in HR Help Desk?Content (required): Our current character limit is set as 1000 which is too short for tickets that we are creating with the Oracle Digital Assistant. I have looked at th…
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Redwood HR Help Desk - Auto-assign Action Plans based on the SR CategoriesSummary: I am working on the implementation of the new HelpDesk Redwood solution and have a requirement to auto-assign Action Plans based on a SR Category. Does anyone h…
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When setting SPF entries, are these restricted to only mail servers for that specific solution?Hi, I have a query regarding SPF policies below if anyone can provide any guidance on this please. When setting SPF entries, do you know if a SPF entry for Oracle is res…Aaron Dorrian 21 views 6 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration