Help Desk
Discussion List
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Any once confirm if there is no infolet available for HR Helpdesk User with the RoleSummary: Hello Experts, I got a question where customer wanted to know if HR Helpdesk User who are assigned with role (Next Gen Human Resource Help Desk User) do have se…Samresh K Singh-Oracle 6 views 0 comments 0 points Started by Samresh K Singh-Oracle Human Resources -
How to enable Redwood user experience for HR Helpdesk moduleSummary: How to enable Redwood user experience for HR Helpdesk module Content (required): We are implementing HR Helpdesk module and want to enable Redwood user experien…Sangita Vats 148 views 3 comments 1 point Most recent by Sreekanth Achutharaman-Oracle Human Resources
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Is it possible to dynamically display a link on the New Help Desk Request page?Summary: Ability to add a URL link or attachment to a new help desk request ticket that displays only when specific help desk request category is selected Content (requi…
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Next Gen Help Desk V2 After 22D Update Exception During Rest Action Message PoppingSummary: After 22D Update Exception During Rest Action Message Popping for some users. Cleared cache, restarted computer, still seeing the message Content (required): Us… -
Is it possible to modify the Attachment Category field in HR Help Desk (Next Gen)?Summary: After the 22C update, we noticed the new Category field used for adding Attachments to a Help Desk Request. It can be confusing for some to see two Category fie…
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Nonworker: How to add a value to the Nonworker TypeHello All, I would to add a value called Cobra in the Nonworker Type list, any one one know how to? -
Core HR: Despite created document security, other users are seeing document typeSummary: Hello, We have created a document security profile and included only 1 document type. Next we have created a job role and a data role. In the data role, we have…
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Core HR: Getting error when performing Change SalarySummary: Hello, We're getting the following error when performing a change salary. Can someone advice what is the cause and also how to resolve this? Thanks Content (req…
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Any other alternate options available to get attachments as required for Citizenship, Visa &Permits?Summary: Currently, we don't have an option to mandate/prompt the workers to add the attachments while updating the identification Info. like citizenship, Driver's Licen… -
List of all the ESS jobs that needs to be scheduled in Oracle HCMSummary: Requesting the community to please share the list of all the ESS jobs that are required to be scheduled in Oracle HCM along with their recommended frequencies a…
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Schedule frequency for "ESS job to create index definition and perform initial ingest to OSCS"Summary: Would there be any negative impact on system performance if we schedule ESS job "ESS job to create index definition and perform initial ingest to OSCS" with par…
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To disable advance mode function for particular absence typeSummary how to disable advance mode function for particular absence typeContent Hi Experts, Is there any option or possible way to disable advance mode option in a parti…Venkatesh Ramaswamy 37 views 3 comments 0 points Most recent by Lakshmi Rathan Kumar Human Resources
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Core HR: Approval in progress'. Info is locked. - Cannot find transaction in transaction consoleSummary: Hello, Our client is facing an issue. Actually for an employee, there has been a manager change that was done in the past. When We checked the history on person…
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Where is it possible to configure Document of Records approval flow?Summary: Content (required): Hello experts, our customer asked to configure an approval flow when the employee add document of records. Where could I define the approval… -
V3 Seniority Date HDL file for manually adjusted datesHi Experts, We ran "Seniority Dates V3 - Remove Seniority Dates Transaction Data" Diagnostic process to removes seniority date for the certain configured rules. While ru…
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V3 Seniority dates BIP query issueHi Experts, I am working with a BIP query using V3 Seniority dates table (PER_SENIORITY_DATES_F), I need to map the seniority date with assignment table or work relation…
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Department Manager InfoHi, I wanted to extract department details with reporting manager person number and name. Can anyone help me with the userentity where i can extract department details w…
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Availability of a Comprehensive List of Cookies Created in HCM Related ApplicationsSummary: Does a comprehensive list of cookies and/or pixel tags created by Oracle OCI applications exist? If so, where can we find it for reference. Content (required): …
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Multiple holiday calendars in Next Gen Help DeskSummary: Multiple holiday calendars in Next Gen Help Desk Content (required): We have a requirement to implement different holiday calendar for different regions. The SL…
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Can HR Help Desk support external 3rd party requests?Summary: Can 3rd parties (i.e., external to the organisation and not stored as Workers in the system) create HR Help Desk requests? Content (required): We have a use cas… -
Getting error ADF_FACES_60097 when correcting a position and submitting it.Summary: Hello, We need to edit overlap allowed in a position. When we're trying to submit the transaction, we're unable to do it as we are facing the following error in…
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Unable to cancel work relationship?Summary: I've already set the primary assignment's work relationship to Yes, and the other assignment will be set to No automatically. Now, when I try to cancel the work… -
Is there a way to change the character limit for the Problem Description field in HR Help Desk?Content (required): Our current character limit is set as 1000 which is too short for tickets that we are creating with the Oracle Digital Assistant. I have looked at th…
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SQL to fetch all the worker objects to load using HDLHi all, I needed a SQL to extract the worker objects (worker, person_name, phone, assignment, work relationship, assignment supervisor, etc., ) to load into fusion from …
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Disable Helpdesk Recently Used Feature in CategorySummary: In creating a service request you can choose a category. After creating the service request the category now shows the one that you recently used. Is there a wa…
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Ability to link help desk request tickets in Next GenSummary: Does the Next Gen HR Help Desk tool have any capability to link a previously closed service request? I know there is the ability to link knowledge articles but …MadisonMyers 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Human Resources
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Is there a way to have a direct link to the SR opened by employee in HR help deskContent We wanted to look into a way to provide a direct link to the SR in question in HR help desk in the email notification so that it opens that particular SR directl… -
Custom email notification stopped working when we moved to Next Gen HelpdeskSummary: We were using classic view of HR helpdesk and all the custom email template notification working fine. We enabled Next Gen Helpdesk last week only and made requ…
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Will the classic HRHD Knowledge Articles migrated to NextGen?Summary: Our Knowledge Articles are created under classic HRHD under FAQ category(Not HCM FAQ). Will the New Articles created/ existing articles edited be migrated from …