Help Desk
Discussion List
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does redwood simplify the TAC alert customization based on issue description?Does redwood streamline the TAC alert customization based on issue description? or is there any plan in changing the Alert customization tool.Global Support Desk 15 views 1 comment 0 points Most recent by Zaneta_Zetkowski Human Capital Management -
Oracle Center of Excellence Virtual Customer Summit registrationsHi, I have registered for all the sessions but today I have seen some I haven't receieved any invites tomorrow. Could someone assist me in getting those invites for 22nd…Pj2910 9 views 1 comment 0 points Most recent by Heather Hagedorn- Cloud HCM-Oracle Human Capital Management
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VBS Clear Client Caches button - QuestionsSummary: Hello, I have some questions related to the "Clear client caches" in the Advances tab in Visual Builde. When should we use it, if yes for what purposes ? Is it …
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How to change Primary Contact name to display Preferred First Name and Last NameSummary: Hello, I am wondering how to change the primary contact first name in the HR Help Desk Request Ticket Detail section to the users Preferred Name. Currently it i…
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How to enable Affected Party field in Next Gen Help Desk RequestSummary: How to enable Affected Party field in Next Gen Help Desk Request Content (required): We are trying to enable the 'Affected Party' field in Next Gen Help Desk. O…
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Next Gen Help Desk V2 After 22D Update Exception During Rest Action Message PoppingSummary: After 22D Update Exception During Rest Action Message Popping for some users. Cleared cache, restarted computer, still seeing the message Content (required): Us… -
How to restrict the visibility of categories in HR Helpdesk?Summary: Is there a way to restrict categories on the basis of countries/ department/ grade etc so that the people who don't belong to that specific country/ department/…
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I need to know when will Benefits Analyst Agent release? means in which Oracle release it will come?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
need to change the resolution message of the TAC alert which is being sent to end users.Summary: i want to Customize the TAC alert by modifying the resolution message and custom message based on issue description and different types of the errors. however ,…Global Support Desk 5 views 1 comment 0 points Most recent by Volodymyr Faranosov Human Capital Management
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Unable to add manager on helpdesk service requestSummary: Hi All, I am unable to add manager on helpdesk service request(agent flow) page. The page throws error "The manager hierarchy isn't setup for the primary point … -
Shared Data Access Potential IssuesHello, We have developed a report to show the users who currently have their data shared between initiator and recipient to see what's outstanding. Is there a way to mas…
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On The Design Of Parallel And Serial Approval RoutesIn the approval rules step in the system, you know that there are some approval steps. For example, personal info and hire an employee or document records. When these ap… -
how to fix failed termination transactionSummary: One of the HR of our client had to terminate one of the employees in the system. The direct reports of the employee being terminated have been transferred to an…Christian Suarez 137 views 9 comments 0 points Most recent by Pavan Kumar Thummalapalli Human Capital Management -
Core HR: Approval in progress'. Info is locked. - Cannot find transaction in transaction consoleSummary: Hello, Our client is facing an issue. Actually for an employee, there has been a manager change that was done in the past. When We checked the history on person…
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HR Helpdesk process flowSummary: Where can I get the HR Helpdesk (Redwood or otherwise) process flows Content (required): Oracle provides process flows for Workforce Deployment, Workforce Devel… -
How-to manage Capability, Grievance, Misconduct procedures using Extensible FlexfieldSummaryThis is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" ContentFusion Application customers may want to capture additional data…Dr Surlina Yin-Oracle 313 views 7 comments 8 points Most recent by Dr Surlina Yin-Oracle Human Capital Management -
Can we make changes to Name format in Redwood Helpdesk?Summary: Currently HRHD is pulling through full names, first name & middle name. Is it possible to remove the middle name from the dropdowns of "Primary point of Contact… -
Unable to search SR in new Customer PortalSummary: We have experienced that in new Customer Portal, we are unable to search for Service requests(Where the user has not as Primary Contact), Eventhough we have use…
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403 error when trying to preview the changes in VBSSummary: We created a new project to make the change related to the case management field. After making the change, when we preview the changes, we are getting this erro…Saloni_Sahu 2 views 1 comment 0 points Most recent by Deaconu Constantin Valentin-Oracle Human Capital Management -
Report to show View Count on Knowledge ArticlesSummary: Report to show View Count on Knowledge Articles Content (required): We are looking for a report which shows the number of views on published Knowledge Articles/…
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Using Redwood to create an SRSummary: Hello everyone, I am trying to create a new SR using Oracle's new Redwood My Oracle Support page. Are there instructions as to how this works anywhere? In parti…DanielJMcMillian 45 views 2 comments 0 points Most recent by DanielJMcMillian Human Capital Management
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There is a way to translate the FUSION_APPS_CRM_ESS_APPID sentence and / or change the message?Summary: I need to conform in Italian the system message that appears once the service request is closed. Content (required): I need to change the FUSION_APPS_CRM_ESS_AP…
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I have 1000 odd employee records, but they do not have user records. I want to mass load usersSummary: I have found this one - But I am not seeing Account Management under navigation despite having IT Security MAnager Role Content (please ensure you mask any conf…
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Why is my name on the welcome message (home page) not my set preferred name?Summary: We are getting requests to have a preferred name displayed on the landing page after logging in. The attached screenshot (name hidden) shows the field in questi…
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Turn off the notifications in HRHDSummary: ORACLE HCM is triggering many notifications and hence making it difficult or impossible for the team to manage those notifications effectively and efficiently. …Augustin Benjamin 33 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk
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How to insert link in email notification?The following requirement has been requested: When a service request ticket is being created on the HR Help Desk Request Page and submitted, an email should be triggered…
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Audit History on Action performs on HR Help Desk RequestSummary: To be able to retrieve the action perform by employee or agent on the assignment or re-assignment of Categories and Queues of an HR Help Desk request Content (p…
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Redwood enabled pages not availableSummary: All redwood enabled pages are not loading (like below) - this includes Journeys, Touchpoints, Helpdesk, Case Management, and Opportunity Marketplace. We've trie…
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GDPR Requirement - Removing Emergency Contact Person RecordSummary How do you delete an Person record for a spouse / partner / next of kin?Content Afternoon all, As part of our GDPR compliance, we are looking at deleting the per… -
How to update user email address using HDL?Summary dat file formatting for user email address load in HDLContent In R11 with HDL in Full, we are attempting to update user email addresses via data load. I have loo…