Help Desk
Discussion List
-
Redwood enabled pages not availableSummary: All redwood enabled pages are not loading (like below) - this includes Journeys, Touchpoints, Helpdesk, Case Management, and Opportunity Marketplace. We've trie… -
GDPR Requirement - Removing Emergency Contact Person RecordSummary How do you delete an Person record for a spouse / partner / next of kin?Content Afternoon all, As part of our GDPR compliance, we are looking at deleting the per… -
How to update user email address using HDL?Summary dat file formatting for user email address load in HDLContent In R11 with HDL in Full, we are attempting to update user email addresses via data load. I have loo… -
How to configure Product Usage Groups in Redwood HR Help Desk?Summary: How to configure Product Usage Groups in Redwood HR Help Desk? Do we have any guide or configuration document to refer? Content (please ensure you mask any conf…
-
-
Custom Alert composer - not receiving email notification even its shows as sentSummary: Custom alert created for term employee Filter condition: ${PersonNumber} = '25341' ${TerminationDate} IS NOT NULL Recipient expression: Manager Mail ${AlertUtil…Ankush_Jadhav 22 views 3 comments 0 points Most recent by Ravi Krishna Velchuri Human Capital Management
-
Do we have a configuration document for implementing Oracle Redwood HR Helpdesk?Summary: We need to implement Redwood HR Helpdesk. I need the document to refer for the steps in order to configure Redwood Helpdesk. Can you please help me with the con…
-
HRHD customized fields to be included in the column filters for SearchHello, We are looking for a way to customize (add/remove/adapt) filters on search pages with our customized fields. (for HRHD). Also, is there a way to get the history o…
-
HDL template to load Workday definitionNeed help to load Workday definition via HDL
-
HCM Help Desk How to customize appointment creation notifications in Oracle Fusion 24CSummary: The size of the text in the notifications when creating appointments is not noticeable since it is a small box and is visible for a very short time. Is there an…
-
HCM Help Desk.- how to customize pages of redwood in Oracle 24CSummary: HCM Help Desk how to customize pages of redwood in Oracle 24C Content (please ensure you mask any confidential information): Benefits obtained with this functio…
-
how to integrate a Journey to HR Help Desk?I need to integrate Journey with HR Help Desk. In brief, I need to get a task that is creating a ticket in HR HelpDesk. Did any of you implemented such a kind of solutio…
-
Is there any impact of installing Language Packs?We have a requirement to allow users to enter or view data in Dutch language. is there any impact of installing Language Packs
-
How can we get SOC report and Password Policies of Oracle Logfire WMSHi, I need SOC report and Password Policies document of Oracle Logfire WMS. That document need to share with our auditors. If there have any URL link to collect such det…Vijay11891 11 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Applications Security
-
Query for fetching Disciplinary action against an employee in Oracle HCMHi Everyone, I need a query to check if any disciplinary action is pending against any particular employee.
-
Oracle Fusion Applications-Expiring external Identity Provider Signing CertificateSummary: Hello, We're getting FYI Concerning 'Oracle Fusion Applications-Expiring external Identity Provider Signing Certificate'. Can someone advice on what does this i…VDoolhur 251 views 10 comments 0 points Most recent by Kishore Padala-Support-Oracle Applications Security
-
How to restrict the visibility of categories in HR Helpdesk?Summary: Is there a way to restrict categories on the basis of countries/ department/ grade etc so that the people who don't belong to that specific country/ department/…
-
How to change Primary Contact name to display Preferred First Name and Last NameSummary: Hello, I am wondering how to change the primary contact first name in the HR Help Desk Request Ticket Detail section to the users Preferred Name. Currently it i…
-
Where can I find the Next Generation Help Desk Release Notes?Hello, I am wondering how I can find the Next Generation Help Desk release notes. I can't find them anywhere in the "What's New" documentation Oracle provides for other …Nicholas Rocchio 61 views 3 comments 1 point Most recent by Michelle Walter-Oracle Human Capital Management
-
How to enable Redwood user experience for HR Helpdesk moduleSummary: How to enable Redwood user experience for HR Helpdesk module Content (required): We are implementing HR Helpdesk module and want to enable Redwood user experien…Sangita Vats 514 views 5 comments 1 point Most recent by Michelle Walter-Oracle Human Capital Management
-
Termination - action and action reason default valueSummary how to set action and action reason in the termination to be emptyContent hi all, both fields are mandatory in the termination page but for some reason (and not …
-
What type of transactions/processes write to the HCM hrt_profile_b table to create "P" person recswe are finding person records in the hrt_profile_b table. We are trying to understand what triggers a creation of a record to the table? We are are in the process of imp…Becky Twining 1 view 1 comment 0 points Most recent by ROOPESH MADAN-Oracle Human Capital Management
-
when was Case Management included with HR Help DeskSummary: When was Case Management included wtih HR Help Desk? Looking for a Release date. Content (please ensure you mask any confidential information): Version (include…
-
How to add custom HR Help Desk infolets with option to navigate to detailSummary: We are looking to add custom HR Help Desk infolets that would allow the user to have the option to click on the "navigate to detail" button. Content (required):… -
Is it possible to modify the Attachment Category field in HR Help Desk (Next Gen)?Summary: After the 22C update, we noticed the new Category field used for adding Attachments to a Help Desk Request. It can be confusing for some to see two Category fie…
-
Not seeing Omnichannel routing options for Automatic queues in HR HelpdeskSummary: Hi All, We are using Redwood Helpdesk and enabled omnichannel routing. We've created assignment rules and queues to assign HRHD requests to queues and it's work…
-
Attempting to Reassign results in failureI'm attempting to reassign a task (AllocatedHumantask) (process: Employment Checklist Allocated Task Composite) which leads to failure resulting in the following message…
-
BIP Report returns sql time out error for few usersHi, We have a BIP Report which is working fine for few users and returns SQL time out error for few users. The user who is getting error is running the report by using s…
-
HDL to add Enterprise Seniority Date to Pending WorkersSummary: We had a requirement to add enterprise seniority date to pending workers using HDL. I am trying to add using below HDL it is troughing me an error. METADATA|Sen…
-
Unable to add indirect manager (You must enter a valid value for the Type field. (PER-1530231)Summary: We have added a new common lookup in PER_SUPERVISOR_TYPE which is an indirect manager. However, upon selecting the new value in the add non-worker transaction, …Christian Suarez 62 views 10 comments 0 points Most recent by Parag Hiremath Human Capital Management