Help Desk
Discussion List
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How to massively load HR HELP DESK dataSummary: Content (required): Hello experts, do you know a way to massively load HR HELP DESK data? Is there an HDL o FBL tool available? Thanks in advance for your time!… -
Change in Grade step not updating salarySummary: We are using Grade Step Ladder and each step has a rate associated with it. But when the assignment is updated with the Grade Step, it is not updating the salar… -
Notify team members about being added to a Service RequestSummary: When we add a team member to a existing Service Request, is there any way to let the person(team member) know that they have been added to the Service request C…Ananta Prasad Ray 7 views 1 comment 0 points Most recent by Chaitanya Kadambala-Oracle Human Resources
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Send email and bell notification once Service request is updated and resolvedSummary: When a Service request is updated(moved from New to any other status), need to trigger email/bell notification to the User and the Agent Content (required): The…Ananta Prasad Ray 1 view 4 comments 1 point Most recent by Chaitanya Kadambala-Oracle Human Resources
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Changing of V3 seniority date impact on Work relationshipWe are moving from v1 to v3 version seniority date & we have some questions on this v3 version of seniority date, 1) If we correct/update the seniority date from seniori…
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Add organization dff to Employee Assignment screenSummary: Hello, I have created a dff field on the department. My question is, is it possible for me to show this dff field on the employee's assignment? Version (include… -
Error: Enter valid value for DirCardCompId attribute (PAY-1635836)Summary: While processing a hire-date/start date change for a rehire candidate, the following error occured - Enter valid value for DirCardCompId attribute (PAY-1635836)…Pratik Raj 11 views 1 comment 0 points Most recent by Asmit Piyush Payroll and Global Payroll Interface (GPI)
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Extract or Print the Help Desk Request detailsSummary: Extract or Print the Help Desk Request details Content (required): We have a requirement to extract the complete history of the Help Desk request details includ…
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Next Gen HRHD custom employee role ;Error: Save failedSummary: Privilege for the custom employee role Content (required): Hi All, We have added "Next Gen Human Resource Help Desk User" along with the our custom employee rol…
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Automatic change of Help Desk Request status based on CategorySummary: Is it possible to have different interval period to automatically change the status of HD request from Waiting to Resolved to Closed based on category or any ot…
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How do we enable Next Gen HR helpdesk on the podsSummary: Hi All, How do we enable Next Gen HR helpdesk on the pods Content (required): When we login to the pods, we do not see Next Gen HR Helpdesk enabled on the Offer…Ananta Prasad Ray 51 views 4 comments 2 points Most recent by Michelle Walter-Oracle Human Resources
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Next Gen HRHD custom field defaultHi, Has anyone managed to get default expressions working for custom fields in Next Gen HRHD? I've attempted to use the following expression in a custom field of mine, t…
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Can we configure additional milestones in Helpdesk other than the delivered ones?Can we configure additional milestones in Helpdesk other than the delivered ones?
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HR Help Desk and Slack IntegrationHello, We are currently looking into the option of Slack Integration with the HR Help Desk. So wanted to understand if we can have integration with slack as a communicat…
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How to set a queue owner for a queue in HR Helpdesk?Summary: How to set a queue owner for a queue in HR Helpdesk?
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How to change the Queue Manager in Help DeskSummary: How to change the Queue Manager in Help Desk Content (required): Due to leavers and movers, we need to change the Queue Managers in Help Desk. Could you please …
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Add Standard Coverage to EmployeesSummary: We have a requirement to add different schedules to different agents working across timezones. In the implementation guide we see the below line But on the UI w…
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How to Make a DFF visible to MSS and HR but not for ESSSummary: Hi Experts, We have a requirement where we need to make a custom DFF on a DOR page visible to Managers and HR when they try to access it from their respective s… -
Ability to export help desk request from View My requestsSummary: Manage HelpDesk Requests page has ACTION button -->Export functionality to export requests However, the same functionality is expected to export all the HelpDes…
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Redwood HR Help Desk - Auto-assign Action Plans based on the SR CategoriesSummary: I am working on the implementation of the new HelpDesk Redwood solution and have a requirement to auto-assign Action Plans based on a SR Category. Does anyone h…
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For tickets created in HCM Cloud, can the "Channel Type" field be defaulted to a custom selection?Summary: For tickets created in HCM Cloud, can the "Channel Type" field be defaulted to a custom selection within the list? Under Manage Service Request Channel Types a …
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Is it possible to modify the Attachment Category field in HR Help Desk (Next Gen)?Summary: After the 22C update, we noticed the new Category field used for adding Attachments to a Help Desk Request. It can be confusing for some to see two Category fie…
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Need to pull HCM data into HR Helpdesk Service requestsSummary: Hi All, We have a requirement to pull HCM data into HR Helpdesk. For example we would need to pull Employee data like Job title/Employee Name etc as LOV in HR h…
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Unable to trigger notification to agent when SR has been assignedSummary: Trigger notification to agent when SR has been assigned Content (required): Object Workflow has been created with the following condition with event point as 'W…
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NextGen Help Desk command search bar does not function properlySummary: Hello, I've been experiencing this issue over the last couple of updates (22C, 22B...) where when an Agent is in the SR Edit layout and tries to type and select…
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Need to send notification with Service Request number and Subject on itSummary: We have a requirement where we need to send notification(both web and mail) when a SR is raised/updated and it should contain the SR number and the Subject on i…
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Will the classic HRHD Knowledge Articles migrated to NextGen?Summary: Our Knowledge Articles are created under classic HRHD under FAQ category(Not HCM FAQ). Will the New Articles created/ existing articles edited be migrated from …
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How to pull employee data from Affected Party in HRHDHi, does anyone know if it's possible to use Groovy to pull employee data from the Affected Party in Help Desk? E.g. populate a field with the Affected Party's person nu…
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Manage Build / Migration of Redwood HR Helpdesk UI configurations in Multiple Environments of FusionSummary: Manage build/migration of Redwood HR Helpdesk UI configurations in multiple environments of Fusion, acknowledging the Oracle limitations 1) ONE VB Studio instan… -
What is the difference between Service Request (SR) and Request (HRHD)?Summary: Content (required): Hello experts, in Help Desk section, the employee can create both service request by accessing HR Service Requests and requests by accessing…