Help Desk
Discussion List
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Preferences to be renamed to DelegationSummary: My client requirent is to change action name in approval notification - Preferences to be renamed to Delegation . I need to know the feasibility and impact of c… -
Is it possible to Cancel Work Relationship of a pending worker via HDLSummary Is it possible to Cancel Work Relationship of a pending worker via HDLContent Hi Team - Is it possible to Cancel Work Relationship of a pending worker via HDL? T… -
Redwood enabled pages not availableSummary: All redwood enabled pages are not loading (like below) - this includes Journeys, Touchpoints, Helpdesk, Case Management, and Opportunity Marketplace. We've trie… -
Checklist Email Notification: Only 1 task is showingSummary: Hello, We have a created a checklist. In the display settings we have checked the values as shown in the screenshot. Also, the checklist contains 3 tasks. And f…
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There's a transaction regarding salary change now in transaction console.Summary: There's a transaction regarding salary change now in transaction console it's only showing transaction Name and Transaction id, is there any way to find exactly…
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HR Helpdesk process flowSummary: Where can I get the HR Helpdesk (Redwood or otherwise) process flows Content (required): Oracle provides process flows for Workforce Deployment, Workforce Devel… -
Is it possible to change the automatic assignment of queues.Summary: Hi All, Is it possible to change the automatic assignment of queues. For example, the [Category: Academic Probation – Fixed Term Appointment] is automatically a…
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Scheduled Bursting is not triggeringSummary: Hello, When we run the bursting report using once, it is working as expected. However when we scheduled it daily, it is not triggering. It is not going in job h…
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Manage Build / Migration of Redwood HR Helpdesk UI configurations in Multiple Environments of FusionSummary: Manage build/migration of Redwood HR Helpdesk UI configurations in multiple environments of Fusion, acknowledging the Oracle limitations 1) ONE VB Studio instan… -
Can we set a FYI in the middle of approval in case manager rejects the resignation?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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How to default a field value on New help desk request page. Please share the steps to achieveSummary: Navigation: Help Desk> Create Request. We need to default the value of "Requested RFA Distribution" field value to "on Cycle" when "Request category" drop down …Mallikharjun Purilla-Oracle 22 views 4 comments 0 points Most recent by Edson Junior, Oracle Human Resources
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Case Management ClarificationsSummary: Case Management Clarifications:- Summary of what I have configured till now is:- Employee to create HR Helpdesk Request first HR HD Agent will escalate this Req…Amar Patel AP 32 views 1 comment 0 points Most recent by Claudiu Postolache-Support-Oracle Human Resources
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Oracle Fusion Applications-Expiring external Identity Provider Signing CertificateSummary: Hello, We're getting FYI Concerning 'Oracle Fusion Applications-Expiring external Identity Provider Signing Certificate'. Can someone advice on what does this i…
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Hi One of our HR is facing this issue while doing some transaction through alert notificationSummary: here you can see when he clicked on that transaction from notification bell new window opened but the display texts are not visible we have cleared cache tried …
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Is it possible to modify the Attachment Category field in HR Help Desk (Next Gen)?Summary: After the 22C update, we noticed the new Category field used for adding Attachments to a Help Desk Request. It can be confusing for some to see two Category fie…
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Can we correct a terminated assignment record?Summary: We are trying to correct the People Group of 800+ employees' inactive terminated records. We are correcting the latest action record which is the Termination ac…
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Alert composer: Retrieving data for next 3 months from current date is not workingSummary: Hello we have a requirement to trigger a probation alert 3 months prior before the end date. We have created a sql query to test the data first before we move t…
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How to export Organization Tree with only active items?Summary: Hello, Our client has downloaded its organization tree in excel format. However in the extraction she told us that there are inactive departments also. She only…
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Assigned To field is coming up blank for AgentSummary: "Assigned To" Column is not showing up on the Agent/Admin Landing Page Content (required): The SR is routed to the agent, the agent is able to access the SR but…
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Unable to terminate an employeeSummary: Hello, our client is unable to terminate an employee. It's failing on the transaction console. Issue description on transaction console says, 'You can't change …Tanusha_Ragooah 22 views 1 comment 0 points Most recent by Matthew Myers - Support - Oracle-Oracle Human Resources
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Redwood HR Help Desk - Auto-assign Action Plans based on the SR CategoriesSummary: I am working on the implementation of the new HelpDesk Redwood solution and have a requirement to auto-assign Action Plans based on a SR Category. Does anyone h…Claudia Gregorio 132 views 6 comments 1 point Most recent by DivyaMurari.Rajasekaran Human Resources
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Default Worker Category using Grade - Autocomplete Rule not working for approved use caseSummary: Hello, We have already enabled autocomplete on our client's environment. However we have the following requirement. If Grade is between SG1 to SG6, worker categ…
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Transaction Error Supervisor record does not have a corresponding ACTIVE/SUSPENDED parent splitSummary: Transaction Error Supervisor record does not have a corresponding ACTIVE/SUSPENDED parent split Content (required): Hi Team, Greetings! We have been observing t… -
Payroll Relationship disappears after employee is rehired.Summary: Hello, On the Hire an Employee page, we had enabled the payroll sections. After that we had create an autocomplete rule which defaults the field automatically a…Tanusha_Ragooah 32 views 4 comments 0 points Most recent by Danny Cusnir-Oracle HCM Experience Design Studio: Autocomplete Rules
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What is the difference between Owner and Performer in a checklist task?Summary: Hello, I have tried searching on 'What is the difference between Owner and Performer in a checklist task?' but could not find any information. Can someone provi…
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Got email 'Paas User Profile has been updated' when no changes have been done.Summary: Hello, Our client has received an email which consist of the following details. See below screenshot. As per client , she told us that no changes have been done…Tanusha_Ragooah 33 views 2 comments 0 points Most recent by Lakshmi Narayana -Oracle Human Resources
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There is a way to translate the FUSION_APPS_CRM_ESS_APPID sentence and / or change the message?Summary: I need to conform in Italian the system message that appears once the service request is closed. Content (required): I need to change the FUSION_APPS_CRM_ESS_AP…
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Next Gen Help Desk V2 After 22D Update Exception During Rest Action Message PoppingSummary: After 22D Update Exception During Rest Action Message Popping for some users. Cleared cache, restarted computer, still seeing the message Content (required): Us… -
Why is my name on the welcome message (home page) not my set preferred name?Summary: We are getting requests to have a preferred name displayed on the landing page after logging in. The attached screenshot (name hidden) shows the field in questi…
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Is it possible to default the worker category field based on grade?Summary: Hello, Our client has the following requirement. He wants that the worker category field should be automatically populated with a value based on grade level. Is…Tanusha_Ragooah 43 views 2 comments 0 points Most recent by Tanusha_Ragooah HCM Experience Design Studio: Autocomplete Rules