Help Desk
Discussion List
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How to assign cases to case workers using service assignment rules?Summary: Hello Team, When we create a sr via hr help desk, we can make sure it is routed to a specific agent via service assignment rules and queues. How can we do the s…Rajaraman Subramanian 6 views 2 comments 0 points Most recent by Rajaraman Subramanian Human Capital Management -
can we grey out the service request summary after the SR has been loggedSummary: Currently our SR description area is updatable even after the SR has been logged. This gives an opportunity to employees to change the content at any point when… -
is there a way to limit the text limit on the standard fields on service request summary pageSummary: We are currently on 25A and using the classic HR help desk module. We have a standard field called " how can i help you" where employees can briefly tell what i…
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Is there a way to change the character limit for the Problem Description field in HR Help Desk?Content (required): Our current character limit is set as 1000 which is too short for tickets that we are creating with the Oracle Digital Assistant. I have looked at th…
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Redwood HR Help Desk - Auto-assign Action Plans based on the SR CategoriesSummary: I am working on the implementation of the new HelpDesk Redwood solution and have a requirement to auto-assign Action Plans based on a SR Category. Does anyone h…
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When setting SPF entries, are these restricted to only mail servers for that specific solution?Hi, I have a query regarding SPF policies below if anyone can provide any guidance on this please. When setting SPF entries, do you know if a SPF entry for Oracle is res…Aaron Dorrian 27 views 6 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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What Privilege's are needed to update agent field (Assigned To) in help deskSummary: Assigned the Next Gen Manager role however, the Manager is unable to make changes to the Agent Field (Assigned To), when assigning Next Gen Admin role the admin… -
Transaction Console Seeded ReportContent hi, do we have seeded reports from Oracle, that shows the different transactions that are in the different Transaction Console statuses: Auto Recovery Completed …
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HR Help Desk Phone and chat integration with GenesysSummary: We are integrating with Genesys for Phone and chat in HR Help Desk. Please share any documents or relevant links which will help in this integration. Also let u…Sridevi P 1 view 1 comment 0 points Most recent by Iulian Brinzoi-Nuta - HCM-Oracle Human Capital Management
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Assigned To field is empty in HR HelpdeskSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Dynamic links in HR helpdesk resolution emailSummary: We have a requirement to send the HR Help Desk survey automatically to the primary point of contact when the request status is changed to resolved. I have enabl…
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Unable to find the table which captures the Appointment related details into case in Case ManagementSummary: I am not able to find the table which will capture the Appointment related details when we create a appointment with case in case Management. Can anyone help me…Samarth upadhyay 6 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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where is ORA_PER_POSITION_BUDGETING_ENABLED profile optionSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to add custom HR Help Desk infolets with option to navigate to detailSummary: We are looking to add custom HR Help Desk infolets that would allow the user to have the option to click on the "navigate to detail" button. Content (required):… -
How to configure Product Usage Groups in Redwood HR Help Desk?Summary: How to configure Product Usage Groups in Redwood HR Help Desk? Do we have any guide or configuration document to refer? Content (please ensure you mask any conf…
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How to restrict the visibility of categories in HR Helpdesk?Summary: Is there a way to restrict categories on the basis of countries/ department/ grade etc so that the people who don't belong to that specific country/ department/…
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trying to get Contributions plansHello guys im using the REST end point /fscmRestApi/resources/11.13.18.05/compensationPlans but i keep getting 403 Forbidden knowing the user in the basic auth has all t…
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Agents being "Assigned To" a Service Request in HR Help Desk is not being savedSummary: Hi Oracle Experts, When agents are assigned to work on a Service Request and selecting the 'Assigned To' is not getting saved. I checked the agent is having Res…
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HR HelpDesk Error Response during RestAction - Create a New Help Desk RequestSummary: HR HelpDesk Error Response during RestAction - Create a New Help Desk Request. We have issue only for the following employee, who is also a line manager. Both t…Mansur Khalil 294 views 4 comments 0 points Most recent by Keerthi Chinthapatla Human Capital Management -
Can a person with the Person Type "Not managed by HR" use the HR Helpdesk functionality in Fusion?Summary: We need to be able to inform HR Management & SMEs of the impact of converting groups of people to Not Managed by HR. Most of the information in here (CC) is pre…Simon Hall - Wiltshire 25 views 2 comments 0 points Most recent by Simon Hall - Wiltshire Human Capital Management
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Report to show View Count on Knowledge ArticlesSummary: Report to show View Count on Knowledge Articles Content (required): We are looking for a report which shows the number of views on published Knowledge Articles/…
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Audit History on Action performs on HR Help Desk RequestSummary: To be able to retrieve the action perform by employee or agent on the assignment or re-assignment of Categories and Queues of an HR Help Desk request Content (p… -
GDPR Requirement - Removing Emergency Contact Person RecordSummary How do you delete an Person record for a spouse / partner / next of kin?Content Afternoon all, As part of our GDPR compliance, we are looking at deleting the per…User_2025-01-28-05-39-23-766 148 views 9 comments 4 points Most recent by Wouter Schaap Human Capital Management -
does redwood simplify the TAC alert customization based on issue description?Does redwood streamline the TAC alert customization based on issue description? or is there any plan in changing the Alert customization tool.Global Support Desk 11 views 1 comment 0 points Most recent by Zaneta Zetkowski Human Capital Management
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Oracle Center of Excellence Virtual Customer Summit registrationsHi, I have registered for all the sessions but today I have seen some I haven't receieved any invites tomorrow. Could someone assist me in getting those invites for 22nd…Pj2910 32 views 1 comment 0 points Most recent by Heather Hagedorn- Cloud HCM-Oracle Human Capital Management
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VBS Clear Client Caches button - QuestionsSummary: Hello, I have some questions related to the "Clear client caches" in the Advances tab in Visual Builde. When should we use it, if yes for what purposes ? Is it …
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How to change Primary Contact name to display Preferred First Name and Last NameSummary: Hello, I am wondering how to change the primary contact first name in the HR Help Desk Request Ticket Detail section to the users Preferred Name. Currently it i…
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How to enable Affected Party field in Next Gen Help Desk RequestSummary: How to enable Affected Party field in Next Gen Help Desk Request Content (required): We are trying to enable the 'Affected Party' field in Next Gen Help Desk. O…
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Next Gen Help Desk V2 After 22D Update Exception During Rest Action Message PoppingSummary: After 22D Update Exception During Rest Action Message Popping for some users. Cleared cache, restarted computer, still seeing the message Content (required): Us… -
I need to know when will Benefits Analyst Agent release? means in which Oracle release it will come?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…