Help Desk
Discussion List
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Unable to terminate an employeeSummary: Hello, our client is unable to terminate an employee. It's failing on the transaction console. Issue description on transaction console says, 'You can't change …Tanusha_Ragooah 31 views 1 comment 0 points Most recent by Matthew Myers - Support-Oracle Human Capital Management
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Redwood HR Help Desk - Auto-assign Action Plans based on the SR CategoriesSummary: I am working on the implementation of the new HelpDesk Redwood solution and have a requirement to auto-assign Action Plans based on a SR Category. Does anyone h…Claudia Gregorio 167 views 6 comments 1 point Most recent by DivyaMurari.Rajasekaran Human Capital Management
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Default Worker Category using Grade - Autocomplete Rule not working for approved use caseSummary: Hello, We have already enabled autocomplete on our client's environment. However we have the following requirement. If Grade is between SG1 to SG6, worker categ…Tanusha_Ragooah 11 views 2 comments 0 points Most recent by Tanusha_Ragooah Human Capital Management
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Payroll Relationship disappears after employee is rehired.Summary: Hello, On the Hire an Employee page, we had enabled the payroll sections. After that we had create an autocomplete rule which defaults the field automatically a…Tanusha_Ragooah 43 views 4 comments 0 points Most recent by Danny Cusnir-Oracle HCM Experience Design Studio: Autocomplete Rules
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What is the difference between Owner and Performer in a checklist task?Summary: Hello, I have tried searching on 'What is the difference between Owner and Performer in a checklist task?' but could not find any information. Can someone provi…
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Got email 'Paas User Profile has been updated' when no changes have been done.Summary: Hello, Our client has received an email which consist of the following details. See below screenshot. As per client , she told us that no changes have been done…Tanusha_Ragooah 31 views 2 comments 0 points Most recent by Lakshmi A-Oracle Human Capital Management
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Is it possible to default the worker category field based on grade?Summary: Hello, Our client has the following requirement. He wants that the worker category field should be automatically populated with a value based on grade level. Is…Tanusha_Ragooah 41 views 2 comments 0 points Most recent by Tanusha_Ragooah HCM Experience Design Studio: Autocomplete Rules
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AZA: Include Past Conversation or Messages in the EmailSummary: Hi Team, How to include past conversations in the email template for HR helpdesk notifications. Example: If an agent updates the SR with the some comments/messa…Ahmed AZA 21 views 2 comments 0 points Most recent by DivyaMurari.Rajasekaran Human Capital Management
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Expire field in Checklist TaskSummary: Hello, We have a checklist template, and we click on the task, we saw that there is the Expire Field which is mandatory. Let's say that we have set expire to 2 …
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How to disable notification for checklist?Summary: Hello, Our client is receiving a notification which she wants to disable. Below shows an example of the FYI Task. When we checked one checklist, we saw the task…
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Getting ADF error when changing overlap allowed in a position.Summary: Hello, We had already created a position and overlap allowed was set to NO. Now, when we're editing the position and set overlap allowed to Yes, and submitting …
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System TIMESTAMP as a default value in BI report parameterHi, Is there any possibility to pass System TIMESTAMP as a default value in BI Report Parameter instead of Complete DATETIME. Thanks,
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Issue with HR Help Desk Skill using Oracle Digital AssistantSummary: When creating a help desk request through the digital assistant, the link that's provided for the request number opens up to a blank page Content (required): We…
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HR Unable to Edit Gender in Classic View Under Person ManagementSummary: HR team is unable to edit the gender of their contacts under Person Management in classic except for HR Administrators. Only HR Administrators are able to updat…
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Is it possible to dynamically display a link on the New Help Desk Request page?Summary: Ability to add a URL link or attachment to a new help desk request ticket that displays only when specific help desk request category is selected Content (requi…
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Core HR: Alert succesfully run but no email received for itSummary: Hello, we have created a resource alert and in alert history it has been successfully run. But we did not receive any email notification. See below screenshot. …
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Help Desk Business UnitHi, I'm having issues getting Next Gen Help Desk Requests to default to the creator's Business Unit at the point of creation. I have tried creating an object trigger aga…
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Core HR: Server Exception during PPR - Document Record page for New Hired EmployeeSummary: Hello, Our client has hired a new employee on the system. When trying to upload documents for the employee, client is facing the following error in the screensh…
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Any once confirm if there is no infolet available for HR Helpdesk User with the RoleSummary: Hello Experts, I got a question where customer wanted to know if HR Helpdesk User who are assigned with role (Next Gen Human Resource Help Desk User) do have se…Samresh K Singh-Oracle 21 views 1 comment 0 points Most recent by Anand DN-Oracle Human Capital Management
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Core HR: Despite created document security, other users are seeing document typeSummary: Hello, We have created a document security profile and included only 1 document type. Next we have created a job role and a data role. In the data role, we have…
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Core HR: Getting error when performing Change SalarySummary: Hello, We're getting the following error when performing a change salary. Can someone advice what is the cause and also how to resolve this? Thanks Content (req…
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Any other alternate options available to get attachments as required for Citizenship, Visa &Permits?Summary: Currently, we don't have an option to mandate/prompt the workers to add the attachments while updating the identification Info. like citizenship, Driver's Licen…
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List of all the ESS jobs that needs to be scheduled in Oracle HCMSummary: Requesting the community to please share the list of all the ESS jobs that are required to be scheduled in Oracle HCM along with their recommended frequencies a…
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To disable advance mode function for particular absence typeSummary how to disable advance mode function for particular absence typeContent Hi Experts, Is there any option or possible way to disable advance mode option in a parti…Venkatesh Ramaswamy 117 views 3 comments 0 points Most recent by Lakshmi Rathan Kumar Human Capital Management
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Where is it possible to configure Document of Records approval flow?Summary: Content (required): Hello experts, our customer asked to configure an approval flow when the employee add document of records. Where could I define the approval…
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V3 Seniority dates BIP query issueHi Experts, I am working with a BIP query using V3 Seniority dates table (PER_SENIORITY_DATES_F), I need to map the seniority date with assignment table or work relation…Yuvraj S-Oracle 262 views 14 comments 0 points Most recent by Ramanathan Sockalingam Human Capital Management
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Department Manager InfoHi, I wanted to extract department details with reporting manager person number and name. Can anyone help me with the userentity where i can extract department details w…Yuvraj S-Oracle 61 views 4 comments 0 points Most recent by Yuvraj S-Oracle Human Capital Management
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Availability of a Comprehensive List of Cookies Created in HCM Related ApplicationsSummary: Does a comprehensive list of cookies and/or pixel tags created by Oracle OCI applications exist? If so, where can we find it for reference. Content (required): …
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Multiple holiday calendars in Next Gen Help DeskSummary: Multiple holiday calendars in Next Gen Help Desk Content (required): We have a requirement to implement different holiday calendar for different regions. The SL…