Help Desk
Discussion List
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How to set a queue owner for a queue in HR Helpdesk?Summary: How to set a queue owner for a queue in HR Helpdesk? -
Setup Notifcation in Nextgen HR HelpDeskSummary: In Nextgen HR HelpDesk, when a new request is raised and assigned to an agent, I want to send a Bell Notification to the Primary Contact of the HR Request. To a…
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I can't select the categorySummary: hello , user can't view categories How come? Thank you Content (please ensure you mask any confidential information): Version (include the version you are using…
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HR Help Desk Primary Point of Contact - Bulk UpdateSummary: Hi All, Can we upload the primary point of contact in HD in bulk? If the user left the company or is on holidays, is there a process we can run to have this fie…
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How to change application logo dynamically based on LE mapped to the user who login the application?Summary: Customer has logo for each of the legal entity and have requirement to change application logo dynamically based on LE mapped to the user who login the applicat…
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Delete Conversation Message in HCM Help DeskSummary: Delete Conversation Message in HCM Help Desk Content (required): There is a privilege 'Delete Conversation Message' for Next Gen Help Desk Agent role. However, …
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HCM – HR Helpdesk (HRHD) Office Hour Nov 2020, 20 November 2020, 9 a.m PT - Submit QuestionsContent Submit your questions for the HCM – HR Helpdesk (HRHD) Office Hour Nov 2020 session to have them answered during the live event. Post your questions by posting a…Heather Hagedorn- Cloud HCM-Oracle 71 views 3 comments 0 points Most recent by Vinay Soni Human Capital Management -
Trouble saving Help Desk Request from ESSSummary: Hi, Each time I try to save a service request from the employee's login, I am again and again getting this message: "The party record isn't found for the select… -
Add Location under Position to the Create Job RequisitionSummary: We would like to be able to see the location attached to the positions below. Is there a way to add it? Content (please ensure you mask any confidential informa… -
HR Helpdesk E-Mail notifications not working.Summary: HR Helpdesk Resolve and Escalate E-Mail notifications not working after doing the setup in Application Composer>HR Helpdesk > Notification Preferences. Agent no…
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Remove End Dated Secondary Assignments from HierarchySummary: Hello, We have some employees who are Active but have end-dated secondary assignments. The secondary assignments are still showing in the hierarchy even though …
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How to set/edit a Queue Owner for NextGen HRHDSummary: Hi Can we set or edit a Queue Owner in NextGen HRHD? We have a change and in the report it shows people who are no longer in the same role. Content (please ensu…
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audit trailSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Maithraye Kambam-Oracle 11 views 2 comments 0 points Most recent by Maithraye Kambam-Oracle Human Capital Management
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Nonworker: How to add a value to the Nonworker TypeHello All, I would to add a value called Cobra in the Nonworker Type list, any one one know how to? -
rehire contingent worker getting failedSummary: I am trying to rehire a contingent worker using HDL but getting error - You must provide a valid reference to the parent record. Ensure that the parent record i…Ankush_Jadhav 32 views 4 comments 0 points Most recent by Ruchi Dalmia Talekar Human Capital Management
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Schedule process page is not working correctlySummary: Hello, The scheduled process page is not responding. We are unable to click on anything on this page. Can someone advice on what went wrong? Thanks Content (ple…Tanusha_Ragooah 38 views 1 comment 0 points Most recent by Rambabu Laveti-Support-Oracle Human Capital Management
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Not able to update user email in resource directorySummary: We are Implementing Help Desk application. We need to add a person as Queue resource. We are getting error while we add the person to the queue.When we checked …
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Error: Enter valid value for DirCardCompId attribute (PAY-1635836)Summary: While processing a hire-date/start date change for a rehire candidate, the following error occured - Enter valid value for DirCardCompId attribute (PAY-1635836)…Pratik Raj 285 views 4 comments 0 points Most recent by Pratik Raj Payroll and Global Payroll Interface (GPI) -
Case Management ClarificationsSummary: Case Management Clarifications:- Summary of what I have configured till now is:- Employee to create HR Helpdesk Request first HR HD Agent will escalate this Req…
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HCM HelpdeskHI All - I am from Birmingham City Council and we are using Oracle (HCM, ORC and Helpdesk). Would anyone from the public sector who is using Oracle and the helpdesk func… -
Help Desk: Config outgoing email to company emailSummary: Rice has a @rice.edu email configured to send an email to the creator when a help desk ticket is created. This was configured by our implementation partners but… -
How do we enable Next Gen HR helpdesk on the podsSummary: Hi All, How do we enable Next Gen HR helpdesk on the pods Content (required): When we login to the pods, we do not see Next Gen HR Helpdesk enabled on the Offer…Ananta Prasad Ray 211 views 6 comments 2 points Most recent by Michelle Walter-Oracle Human Capital Management
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HR Analyst is able to view terminated employee from other country.Problem Statement: It was noticed that HR analyst is able to view some terminated employees from other countries, which they should not be able to see on the person mana…Rishab Agrahari 41 views 4 comments 0 points Most recent by Rishab Agrahari Human Capital Management
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HDL to load inactive salary code historicallySummary: HDL to load inactive salary code historically Content (please ensure you mask any confidential information): HDL to load backed dated CHANGE_SALARY code which i…
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Requisition Time Elapsed NotificationSummary: Requisition Time Elapsed Notification Content (please ensure you mask any confidential information): I am wondering if there are notifications that can be set-u… -
HR Helpdesk > Omni Channel RoutingSummary: Hi All, We are using Redwood Helpdesk and enabled omnichannel routing. Routing is based on the selected category and it's working fine as the requests are getti…
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Company Code is not coming in the ADP workforce now Extract outputHI Experts, We have a requirement to get the Company Code value in the ADP Workforce now Extract output. We have configured the lookup values for the company code and en…
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How to verify that Talent and Learning Assignments are generating notifications?Summary: How to verify that Talent and Learning Assignments are generating notifications? is there any way to check this is actively running or not? Content (please ensu…
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Enable Audit in Next Gen HR Help DeskSummary: Enable Audit in Next Gen HR Help Desk. To enable the audit history, the profile option SVC_ENABLE_AUDIT_IN_SR has been set to Yes. Where do we find the Audit Hi…
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Cannot Access 'My Services'Hello everyone I'm an admin user for my company, but there was some turnover before I joined and I was never set up with access to My Services (as shown here https://doc…