Help Desk
Discussion List
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Unable to trigger notification to agent when SR has been assignedSummary: Trigger notification to agent when SR has been assigned Content (required): Object Workflow has been created with the following condition with event point as 'W… -
Core HR Dump - Question on Checklist TemplateSummary: Hello, Can someone provide the correct answer? I'm unsure between A and C. Thanks Content (please ensure you mask any confidential information): Version (includ…
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Activity status changeSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Oracle Core HR Dump - Question on GradeSummary: Hello, Can someone provide the answer to this question. A is the correct answer. I'm guessing between B and C; C is the correct answer. However, I'm unsure. Tha…
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Not able to add work email address or edit work email address To DateSummary: Not able to add more than a work email address or edit work email address To Date. Is it a restriction in Fusion to add more than one work email address? why fu…
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Oracle Core HR Dump - Question on Global TransferSummary: Hello, Can someone provide the answer for this question. Answer C,D is correct. But I'm unsure between answer A and E. Thanks Content (please ensure you mask an…Tanusha_Ragooah 43 views 2 comments 0 points Most recent by Tanusha_Ragooah Human Capital Management
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Next Gen Help Desk V2 After 22D Update Exception During Rest Action Message PoppingSummary: After 22D Update Exception During Rest Action Message Popping for some users. Cleared cache, restarted computer, still seeing the message Content (required): Us… -
How to Export the Organization Chart?Content Hi, We are reviewing valid solutions to build the organizational chart of the company, by position, department or employees. We know that the HCM Fusion interact…Mirtha Antequera Borges 362 views 4 comments 0 points Most recent by Viju George Human Capital Management -
2 Records for Employee due to Global Temporary AssignmentSummary: Hello, We're facing the below issue. Employee is hired on 8th june 2023. The client has then performed a global temporary assignment on 1st october 2023 where t…
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Does custom Alert Scheduling copied in the lower instance when refreshed from P2TSummary: Hi Experts, Can anyone confirm if Alert composer schedules gets cancelled on the lower environment after a P2T refresh, and do we have to manually cancel alert …
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Preferences to be renamed to DelegationSummary: My client requirent is to change action name in approval notification - Preferences to be renamed to Delegation . I need to know the feasibility and impact of c…Poonam Raichandani 21 views 2 comments 0 points Most recent by Poonam Raichandani Human Capital Management -
Is it possible to Cancel Work Relationship of a pending worker via HDLSummary Is it possible to Cancel Work Relationship of a pending worker via HDLContent Hi Team - Is it possible to Cancel Work Relationship of a pending worker via HDL? T… -
There's a transaction regarding salary change now in transaction console.Summary: There's a transaction regarding salary change now in transaction console it's only showing transaction Name and Transaction id, is there any way to find exactly…
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Is it possible to change the automatic assignment of queues.Summary: Hi All, Is it possible to change the automatic assignment of queues. For example, the [Category: Academic Probation – Fixed Term Appointment] is automatically a…
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Manage Build / Migration of Redwood HR Helpdesk UI configurations in Multiple Environments of FusionSummary: Manage build/migration of Redwood HR Helpdesk UI configurations in multiple environments of Fusion, acknowledging the Oracle limitations 1) ONE VB Studio instan…Nizam AB Mogal 346 views 9 comments 2 points Most recent by Muzammil Aman Siddiqui-Oracle Human Capital Management -
Can we set a FYI in the middle of approval in case manager rejects the resignation?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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How to default a field value on New help desk request page. Please share the steps to achieveSummary: Navigation: Help Desk> Create Request. We need to default the value of "Requested RFA Distribution" field value to "on Cycle" when "Request category" drop down …Mallikharjun Purilla-Oracle 71 views 4 comments 0 points Most recent by Edson Junior, Oracle Human Capital Management
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Hi One of our HR is facing this issue while doing some transaction through alert notificationSummary: here you can see when he clicked on that transaction from notification bell new window opened but the display texts are not visible we have cleared cache tried …
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Can we correct a terminated assignment record?Summary: We are trying to correct the People Group of 800+ employees' inactive terminated records. We are correcting the latest action record which is the Termination ac… -
Alert composer: Retrieving data for next 3 months from current date is not workingSummary: Hello we have a requirement to trigger a probation alert 3 months prior before the end date. We have created a sql query to test the data first before we move t…Tanusha_Ragooah 53 views 2 comments 0 points Most recent by Tanusha_Ragooah Human Capital Management
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How to export Organization Tree with only active items?Summary: Hello, Our client has downloaded its organization tree in excel format. However in the extraction she told us that there are inactive departments also. She only…Tanusha_Ragooah 52 views 1 comment 0 points Most recent by Aliasgar Khambhaty-Oracle Human Capital Management
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Assigned To field is coming up blank for AgentSummary: "Assigned To" Column is not showing up on the Agent/Admin Landing Page Content (required): The SR is routed to the agent, the agent is able to access the SR but…Ananta Prasad Ray 41 views 11 comments 0 points Most recent by Dave Saxon - Symatrix Human Capital Management
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Unable to terminate an employeeSummary: Hello, our client is unable to terminate an employee. It's failing on the transaction console. Issue description on transaction console says, 'You can't change …Tanusha_Ragooah 31 views 1 comment 0 points Most recent by Matthew Myers - Support-Oracle Human Capital Management
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Redwood HR Help Desk - Auto-assign Action Plans based on the SR CategoriesSummary: I am working on the implementation of the new HelpDesk Redwood solution and have a requirement to auto-assign Action Plans based on a SR Category. Does anyone h…Claudia Gregorio 164 views 6 comments 1 point Most recent by DivyaMurari.Rajasekaran Human Capital Management
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Default Worker Category using Grade - Autocomplete Rule not working for approved use caseSummary: Hello, We have already enabled autocomplete on our client's environment. However we have the following requirement. If Grade is between SG1 to SG6, worker categ…Tanusha_Ragooah 11 views 2 comments 0 points Most recent by Tanusha_Ragooah Human Capital Management
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Payroll Relationship disappears after employee is rehired.Summary: Hello, On the Hire an Employee page, we had enabled the payroll sections. After that we had create an autocomplete rule which defaults the field automatically a…Tanusha_Ragooah 43 views 4 comments 0 points Most recent by Danny Cusnir-Oracle HCM Experience Design Studio: Autocomplete Rules
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What is the difference between Owner and Performer in a checklist task?Summary: Hello, I have tried searching on 'What is the difference between Owner and Performer in a checklist task?' but could not find any information. Can someone provi…
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Got email 'Paas User Profile has been updated' when no changes have been done.Summary: Hello, Our client has received an email which consist of the following details. See below screenshot. As per client , she told us that no changes have been done…Tanusha_Ragooah 31 views 2 comments 0 points Most recent by Lakshmi A-Oracle Human Capital Management
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Is it possible to default the worker category field based on grade?Summary: Hello, Our client has the following requirement. He wants that the worker category field should be automatically populated with a value based on grade level. Is…Tanusha_Ragooah 43 views 2 comments 0 points Most recent by Tanusha_Ragooah HCM Experience Design Studio: Autocomplete Rules
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AZA: Include Past Conversation or Messages in the EmailSummary: Hi Team, How to include past conversations in the email template for HR helpdesk notifications. Example: If an agent updates the SR with the some comments/messa…Ahmed AZA 21 views 2 comments 0 points Most recent by DivyaMurari.Rajasekaran Human Capital Management