Help Desk
Discussion List
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Help Desk: Config outgoing email to company emailSummary: Rice has a @rice.edu email configured to send an email to the creator when a help desk ticket is created. This was configured by our implementation partners but… -
How do we enable Next Gen HR helpdesk on the podsSummary: Hi All, How do we enable Next Gen HR helpdesk on the pods Content (required): When we login to the pods, we do not see Next Gen HR Helpdesk enabled on the Offer…Ananta Prasad Ray 211 views 6 comments 2 points Most recent by Michelle Walter-Oracle Human Capital Management -
HR Analyst is able to view terminated employee from other country.Problem Statement: It was noticed that HR analyst is able to view some terminated employees from other countries, which they should not be able to see on the person mana…Rishab Agrahari 41 views 4 comments 0 points Most recent by Rishab Agrahari Human Capital Management
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HDL to load inactive salary code historicallySummary: HDL to load inactive salary code historically Content (please ensure you mask any confidential information): HDL to load backed dated CHANGE_SALARY code which i… -
Requisition Time Elapsed NotificationSummary: Requisition Time Elapsed Notification Content (please ensure you mask any confidential information): I am wondering if there are notifications that can be set-u… -
HR Helpdesk > Omni Channel RoutingSummary: Hi All, We are using Redwood Helpdesk and enabled omnichannel routing. Routing is based on the selected category and it's working fine as the requests are getti…
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Company Code is not coming in the ADP workforce now Extract outputHI Experts, We have a requirement to get the Company Code value in the ADP Workforce now Extract output. We have configured the lookup values for the company code and en…
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How to verify that Talent and Learning Assignments are generating notifications?Summary: How to verify that Talent and Learning Assignments are generating notifications? is there any way to check this is actively running or not? Content (please ensu…
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Enable Audit in Next Gen HR Help DeskSummary: Enable Audit in Next Gen HR Help Desk. To enable the audit history, the profile option SVC_ENABLE_AUDIT_IN_SR has been set to Yes. Where do we find the Audit Hi…
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Cannot Access 'My Services'Hello everyone I'm an admin user for my company, but there was some turnover before I joined and I was never set up with access to My Services (as shown here https://doc…
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23D -Action Reason drop down shows 'no suggestions to display' under salary change moduleSummary: Action Reason drop down shows 'no suggestions to display' under salary change module in responsive UX Content Action reason displays no suggestions to display u…Sashrika_89 41 views 2 comments 0 points Most recent by Monica Vijayashanker -Oracle Human Capital Management
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Remote Region ErrorSummary Receiving Remote Region Error when trying to make actions for an Action PlanContent When I try to save and close an action I receive a remote error region. Pleas…User_2025-01-30-00-53-42-934 76 views 3 comments 0 points Most recent by Sthita Panda Human Capital Management -
HR Helpdesk: Inbound Email to Create and Update a Servcie RequestSummary HR Helpdesk: Inbound Email to Create and Update a Servcie RequestContent Hello Experts, As we have the ability as an employee to create a service request by send…Sashwati Arcot-Oracle 268 views 6 comments 1 point Most recent by Sthita Panda Human Capital Management -
What are the list of items that are visible under Global Search Bar?Summary: Hi We have a requirement wherein we need to list down all the possible searches that can be made using Global Search Bar? Is there any document that can enlist …
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The values 20 aren't valid for the attribute PersonId.Hi I am getting the following error when trying to assigned the JOB roles for existing employees using the HCM Spreadsheet template: The values 20 aren't valid for the a…
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V3 Seniority Date HDL file for manually adjusted datesHi Experts, We ran "Seniority Dates V3 - Remove Seniority Dates Transaction Data" Diagnostic process to removes seniority date for the certain configured rules. While ru…Yuvraj S-Oracle 631 views 6 comments 0 points Most recent by Shant_Sarkissian_WJG Human Capital Management
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HR Helpdesk pass parameterSummary: I wish to be able to navigate from a custom Page that's been defined within HR HD under a custom group (in the Structure area of HRHD), passing through the valu…Paul Howard-Miller-237778 41 views 2 comments 0 points Most recent by Paul Howard-Miller-237778 Human Capital Management
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HDL to change assignment status of previous assignment after global transferSummary: Once HDL is loaded for the new Global Transfer record, the previous assignment is automatically terminated with a Termination Date and Action as 'Global Transfe… -
HR Help Desk - I need to add field "Working as a Manager" in the Agent details page.Hello all, I need to add the field "Working as a Manager" from the "Assignment Details" in the Agent details page. Is that possible using the text formula (groovy script…Raul Neto-Oracle 21 views 1 comment 0 points Most recent by Raul Neto-Oracle Human Capital Management -
Knowledge article-LocalizationSummary: Hello Everyone! We have requirement or i would like to create knowledge articles country wise. If you have implemented knowledge or HRHD you might have know tha… -
User cannot log into oracle fusionSummary: Hello, Our client is facing an issue. Actually, our client uses company single-sign on to log into oracle. We checked into the security console; the email is go…
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Unable to delete Service Requests using Next Gen HR HelpdeskSummary: Once the Service request is created, we do not see a delete button for any of the roles(USer/Agent/manager) Content (required): Is there any steps/profile optio…Ananta Prasad Ray 221 views 7 comments 0 points Most recent by Gloria Brewster Human Capital Management
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we have to delete personal bank account.Summary: we have to delete personal bank account. which is inactive is it possible? I tried using HDL it was giving error saying bank is linked with some person's Profil…
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Uploading a custom icon for the springboardContent Hi - I am wondering if it's possible to use a custom icon image on the springboard vs. select from those delivered on the page entry screen. If so, how to I uplo…Julia SRI International 269 views 9 comments 1 point Most recent by Derrick Ellis Human Capital Management
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Difference between HR Helpdesk and Case ManagementSummary: Could anyone please share more details on Oracle Case Management and how is it different from HR Help Desk? Content (required): Hello All, Can you please explai…Rohit Gaur 131 views 2 comments 1 point Most recent by Michelle Walter-Oracle Human Capital Management
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Approval Delegation Category Values - How to HideSummary: Approval Delegation Category Values - How to Hide Content (required): Within the Manage User Account App under My Client Groups, there is the Approval Delegatio…
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Import button not showing on checklist templateSummary: Hello, I saw this on support to enable the import button on the checklist template page. I tried to follow the same steps but on the manage administrator profil…
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Oracle fusion HCM : How to disable Add Link from Attachment section on all the pagesOracle fusion HCM : How to disable Add Link from Attachment section on all the pages
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Scheduled Bursting is not triggeringSummary: Hello, When we run the bursting report using once, it is working as expected. However when we scheduled it daily, it is not triggering. It is not going in job h…