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    To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

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    Dynamic links in HR helpdesk resolution email

    edited Apr 1, 2025 4:25PM in Help Desk

    Summary:

    We have a requirement to send the HR Help Desk survey automatically to the primary point of contact when the request status is changed to resolved.

    I have enabled Dynamic link for the required BUs, but I couldn't find any doc on how to add it to email notification.

    I have just added it as hyperlink in the email template but the link is not working. Please share your inputs on how to include that in the email notifictaion.

    Content (please ensure you mask any confidential information):


    Version (include the version you are using, if applicable):


    25A


    Code Snippet (add any code snippets that support your topic, if applicable):

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