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HR HelpDesk Error Response during RestAction - Create a New Help Desk Request

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Summary:

HR HelpDesk Error Response during RestAction - Create a New Help Desk Request.

We have issue only for the following employee, who is also a line manager. Both the employee and line manager are custom roles and no other employees or line managers have the following problem, not that we are aware of.

I did check for the privileges and see the required Use REST Service - Public workers etc are there in place.

What are we missing here. Here is the screenshot for the Help Desk user Role.

Please let me know if you need any more details.

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