Is There a More Detailed Database Dictionary?
Summary: Is there a more detailed database dictionary for Oracle Service Cloud?
Content (required): For example, I am finding that some of the information in the Database Dictionary is lacking as to what certain fields mean and how they work.
For example, the Queue Stats table has a queue_stats.queue_action field that has two possible menu options:
1 - Arrived
2 - Handled
What do these options mean? How is it determined that the field will be set to Arrived vs Handled?
Version (include the version you are using, if applicable): 21C