Is There a More Detailed Database Dictionary? — Cloud Customer Connect
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Is There a More Detailed Database Dictionary?

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Summary: Is there a more detailed database dictionary for Oracle Service Cloud?

Content (required): For example, I am finding that some of the information in the Database Dictionary is lacking as to what certain fields mean and how they work.

For example, the Queue Stats table has a queue_stats.queue_action field that has two possible menu options:

1 - Arrived

2 - Handled

What do these options mean? How is it determined that the field will be set to Arrived vs Handled?

Version (include the version you are using, if applicable): 21C

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