Why does the PO still show a matched invoice when the invoice line is cancelled?
Content (required): I have a sponsored project AP invoice that was created, and paid in FY20 (Apr-2020), the PO is one line, multiple distributions.
In FY22 (Dec-2021), the project manager realized it wasn't distributed the same way it was received and asked AP to fix. AP cancelled the lines in an attempt to fix the problem, but the cancellation posted to current FY and the invoice is currently showing a remaining balance.
I tried to add a line and match to the PO to clear the balance, but there is nothing to match to for that PO. When I look at the PO it still shows the invoice as matched even though all the lines that were associated to the PO have been cancelled.