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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Sample Journey Template with Branching of Tasks Based on Response to Previous Task
Summary:
A new feature has been delivered in 22B - "Trigger Journey Tasks Based on Activation Criteria"
With this feature, you can now trigger a journey task using the Activation Criteria attribute.
- When the user responds to a task with either Done or Not Applicable.
- When the user responds to a specific segment with a specific response in a Configurable Form task.
- When the user responds to a specific question with a specific response in a Questionnaire task.
Content (required):
The template shared on this post is for the first use case. Below table, depicts the sample configuration for this use case.
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