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Sample Journey Template with Branching of Tasks Based on Response to Previous Task

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edited Sep 21, 2023 2:24PM in Journeys 14 comments

Summary:

A new feature has been delivered in 22B - "Trigger Journey Tasks Based on Activation Criteria"

With this feature, you can now trigger a journey task using the Activation Criteria attribute.

  • When the user responds to a task with either Done or Not Applicable. 
  • When the user responds to a specific segment with a specific response in a Configurable Form task.
  • When the user responds to a specific question with a specific response in a Questionnaire task.

Content (required):

The template shared on this post is for the first use case. Below table, depicts the sample configuration for this use case.

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