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Error: The template definition wasn't imported because it's invalid. (HRC-1035642) — Cloud Customer Connect
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Error: The template definition wasn't imported because it's invalid. (HRC-1035642)

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edited Mar 24, 2022 1:16PM in Human Resources 17 comments

Summary: We are getting this error message while trying to import a Journey from one environment to another or to the same one.

Content (required): We have a Journey configured where we have added tasks from the Task Library. We have successfully exported the Journey. But when we try to import the Journey, we get the error message "The template definition wasn't imported because it's invalid. (HRC-1035642)". Could anyone please help with troubleshooting this issue?

This happens irrespective of the environment we choose to import the Journey onto, even on the same environment where the Journey is already present (even though we change the name of the Journey).

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