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How to gather idle time data for resource Using Daily Extract File (DWH) ? — Cloud Customer Connect
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How to gather idle time data for resource Using Daily Extract File (DWH) ?

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Summary:

We need to gather information regarding idle time that is displayed on Routing Report and would like to use DWH file, what would be the advised way to accomplish this?

Content (required):

**This post was created as part of a How to Service Request (SR)

Version (include the version you are using, if applicable):

22.A S.U 12

Code Snippet (add any code snippets that support your topic, if applicable):

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