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Allocate a journey to an employee via Service NOW or similar external tool

Received Response
edited May 27, 2022 8:44AM in Human Resources 4 comments


We have been asked if its possible for a link between Service now and HCM. As an example, we may not implement the Digital Assistant initially but know that the DA once configured correctly can allocate a journey to an employee via the employee engaging with it, like if they are getting married or having a baby. Is there a way to have a similar process in our Service Now where someone can search for support query and if they find the right material, get /request a journey allocated to them in HCM that will work as

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