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HDL conversions erroring on Max Plans exceeded.

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edited Jun 6, 2022 3:09PM in Benefits 11 comments

Summary:

During participant conversion via HDL we're receiving an error message that the employee is attempting to enroll in more than one plan within the plan type. When I attempt through the UI, we don't receive the error message and it enrolls without issue.


Content (required):

Here's the message we're receiving during HDL load.

"The message is Error occurred processing election information. Error Message is -- ORA-20001: The total enrolled 2 plans exceed the maximum 1 plans allowed within plan type Dental. Details: Reduce the number of plan selections. The user made selections to enroll in more plans within this plan type than is specified by the plan design configuration maximum number of plans."

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