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Can the chat estimated wait time calculation be modified? — Cloud Customer Connect
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Can the chat estimated wait time calculation be modified?

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This post was created as part of a How to Service Request (SR)

Release: 11.13.22.04

Summary of the question:

The the average waiting time always return zero seconds, it doesn't matter how many clients are in the queue;

How can we change the average waiting time method calculation in OEC?

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