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How to link Return Asset with Replaced Asset in Installed Base Asset? — Cloud Customer Connect
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How to link Return Asset with Replaced Asset in Installed Base Asset?

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edited Aug 16, 2022 3:24PM in Maintenance 2 comments

Summary:

Hello Masters,

We have business scenario where Customer returns the defect item and expecting a replacement for it.

So if we do the below steps something is not expected.

  1. Original Order Created
  2. IB Asset Created
  3. Warranty Subscription Created

---

  1. Referenced RMA Order Created + Added new line for Replaced Item
  2. After Receiving Item, IB details are updated like:
  3. Customer Details are removed and Inventory location updated
  4. Customer Asset End Dated
  5. Covered Level on Subscription are end dated

---

  1. Replaced Item created a stand alone IB Asset and Warranty Subscription

--

My doubt is how do we link the Return Asset and Replaced Item?

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