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Benefit Compare tool tiles not showing available plans

Summary:

Benefit Compare tool tiles not showing available plans

Content (required):

What could be the potential reason for an employee to not be able to search for any plans for comparing in the Benefits compare tool? The plan comparison values and templates have been setup. User is having seeded Employee role which as per document ID 2776071.1 should give the required access to access benefits compare tool and also perform the compare.

Version (include the version you are using, if applicable):

22B

Code Snippet (add any code snippets that support your topic, if applicable):

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