You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Can we capture Asset info on the parts-only flow?

Accepted answer
edited Aug 22, 2022 8:23PM in Service Logistics 3 comments


Use case -

Customer returns the defective, Vendor sends the new part the replace the defective.

Defective and New Parts are enabled for customer asset lifecycle & SN tracking, and need to be updated to the customer asset after RMA receipt for return line and SO ship confirm for install line.

Content (required):

I think the current capability is that we can update IB asset/hierarchy if we capture parent IB asset on SR.

My question is -

Are we able to capture the defective serial# on the install line so that we can update customer asset and hierarchy and subscription?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!