Can we capture Asset info on the parts-only flow?
Use case -
Customer returns the defective, Vendor sends the new part the replace the defective.
Defective and New Parts are enabled for customer asset lifecycle & SN tracking, and need to be updated to the customer asset after RMA receipt for return line and SO ship confirm for install line.
I think the current capability is that we can update IB asset/hierarchy if we capture parent IB asset on SR.
My question is -
Are we able to capture the defective serial# on the install line so that we can update customer asset and hierarchy and subscription?