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Custom email notification stopped working when we moved to Next Gen Helpdesk

Received Response


We were using classic view of HR helpdesk and all the custom email template notification working fine.

We enabled Next Gen Helpdesk last week only and made required changes in configuration.

I am doing testing with Next Gen user role .Earlier primary contact receive acknowledgement email on SR creation, but with this role notification stopped working.

Please help me with the solution if anyone can.

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